The car was of good quality and cleanliness. The process to collect the car is very poor . Most of the details were already submitted online or could have been. There is a very ancient amount of paperwork and being asked to put my email address on a scrap of paper was unbelievable - you already had that information at time of booking.
Like: best car hire experience i have ever had price was the best value for money and the car was excellent no faults it was as good as new Dislike: nothing
Unfortunately the counter clerk was very new to job and didn't seem like he knew what he was doing having to constantly refer to other staff for advise. He was very pleasant and apologetic but after an early start we could have done without the long booking in process.
“Very poor pick up process, read the small print to avoid being forced into paying extra. Great car.”
About Record Go:7.0/10
A very excessive wait to pick up the car despite having pre-booked it, around an hour and a half in total.
Counter staff not apologetic about this at all, and kept wandering off with no explanation, both between customers and even while they were in the middle of serving me.
I ended up paying 4 times as much as the original booking fee due to very well hidden small print and the counter staff not explaining the insurance process clearly in order to get me to pay extra. They make it sound like they will take over £1000 from you and won't return it for up to 60 days unless you pay £30. They pretty much don't give you any option except to pay the £30. I don't have much experience with hiring cars and despite trying to hold my ground I felt pushed into paying the extra.
About QEEQ:8.0/10
The booking process itself was very easy but the fuel 'full to empty' policy was not made clear at all and ended up costing me more money that I originally paid for the car hire. Be careful about which fuel policy you use if you aren't used to booking hire cars like me. Take your time to read the small print.
“Please, try to avoid this company or ask for a full/full fuel deposit.”
About Record Go:2.0/10
Unfortunately, very bad experience!
The company didn't ask me with full fuel policy I would like to go.
They put me in full/empty fuel policy, it means a clearly a ruse that benefits the renatal company.
I payed 123.38£ fuel deposit and and they give me back only 78.48£ eaven if returned the tank full.
What happened with the 45£?
It is the cost of the policy full/empty !
It was ridiculos.
Please, try to avoid this company or ask for a full/full fuel deposit.
They push you into buying their own insurance or fast track even if you have super insurance which includes excess fee for the vehicle. The company pushes you to buy either their insurance or pay the entire excess deposit in advance. To avoid large excess being charged poor customers have to buy their insurance.
“Would never use Recordgo again. Disappointed that neither company were able to extend booking on arr”
About Record Go:5.3/10
Terrible service at counter, unable to help to extend booking by a day resulting in having to return to Palms airport the next day to pick up a new car. Counter unhelpful and dismissive. Accused me of being rude when she was prickly, unhelpful, curt and rude about me to her colleague in Spanish
Was told that I would receive an email and refund for fuel within 5 mins of returning the vehicle - nothing arrived and as a result I had to chase for an update and provide photos to sort it out, which was frustrating and detracted from the customer experience.
“Front desk was super helpful and friendly.
The car had some glitches!”
About Record Go:9.7/10
Front desk answered all of our questions and tried to be as helpful as possible. They were fantastic!
The car had some brake trouble which at times was really scary, some dash warnings would pop up from time to time which were a little alarming, and the gps does not recognize addresses so you have to manually look for the destination on the gps map which is tough if you don’t know where you’re going!
About QEEQ:9.0/10
Car Rental Companies AT Palma De Mallorca Airport, PMI
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N.Wood
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S.Sutton
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View more >P.de Wilde
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View more >Car Rental Companies AT Palma De Mallorca Airport, PMI
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