“KNOW YOUR ROUTE - WAS TOLD THERE WERE TOLLS SO I PURCHASED THE EASYPASS NEVER ONCE NEEDED IT!!!”
About Thrifty:7.7/10
I was VERY upset after realizing I DID NOT HAVE TO GO THROUGH ANY TOLLS. Norman (my customer service rep), outright told me there were tolls from pick up to Vermont where I was going...DID NOT HAVE A SINGLE ONE - $48 - WASTED...ENJOY YOUR BONUS!!!
You should inform your representatives to HELP customers who do not know the area - not gauge them so you can collect additional $$$.
Being low income, and on a budget, I could have used that $50 on other needs.
Just a frustrated customer who feels used.
“lovely new car, but unecessary worry over the whole process due to poor/dishonest customer service”
About Thrifty:7.7/10
car was lovely and luckily it was 4wd, though counter staff told us it could be any medium suv and would might have to upgrade. Also did not accept that we had full insurance, even though I had a document. Told us we had to buy daily toll charge for every day of our trip, as all automatic. Just told us a lot of rubbish on all 3 issues!!!
About QEEQ:8.0/10
Car Rental Companies AT Boston Logan International Airport, BOS
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B.Tyson
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View more >Dislike: My next visit I will bring company
Izzy
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