CAR RENTAL REVIEWS ON PARADISE IN KUALA LUMPUR

Nice and smooth service. Friendly staff and good service.

Like: The staff was very helpfull and explained everything in detail

Worst car condition I ever rent.

Like: Nice staff, fast pickup and drop off. Proton is very cheap car, but it's ok if you just need to drive around for a few days.
Dislike: It was "2" in the pickup point address that confused me. Actually it's in Terminal 1, not 2 as I expecteed.

The car given was in a fairly run down condition with a faulty fuel cover that does not open without having to use the key to pry it open and the indicator that show door not close is also faulty. It is discounted but not worth the effort in renting a car like that.

The platform work well but need to give a better account on the car condition.

Like: Nice service and response the question very fast

proton Saga quite good car to drive only the accelator quite rigid and the rest was superb car and economic.

Paradise service was good and well organised. Was to return and pick the car from airports.

The kind of thorough checks they do while dropping the vehicle, it is not done that way while handing over the vehicle. This annoying me bit. Other suggestion.. They should provide the toll top up card for easy top up. Unnecessarily, I had to buy a new card. Otherwise it is fine.

Good

Please give your customer a better car than one which is scratched everywhere and has no reasonable power or its engine size. The car is not up to the standard

Like: Simple and comfortable driving.
Dislike: Car steering vibrates when exceeds above 100KM/per hour

Like: Good service nice new car would recommend

The car was very old (80K miles), brakes were not responsive, and overall condition was bad. However they refused to exchange or upgrade the rental car even after we called out the issues with the car. The only option was to upgrade to Proton Perdana for 450RM per day. The customer service was terribly bad as well - they didn't know what cars they had available, promised us a new car and yet delivered an old Proton Saga with bad brakes. The only upside is the car is cheap, but not much cheaper than others. I would not recommend renting a car from Paradise.

new clean car, easy and fast handling process, responsive staff

Friendly staff

Dislike: Got ants in the driver's seat, I got beaten. :( . The clutch is a bit tight as well.

Like: The car from Paradise Car Rental was exactly what we expected. We needed a GPS and this was found on the spot for us though we hadn't booked one at RM25 per day of course. Fairly new car, approx 20000 km on the clock and on delivery I was presented with the offer of a Touch and Go card to use. Nice touch, Waja. Overall friendliness of the staff. They gave me a lift back to KLIA 2 on drop off.
Dislike: No office or person at KLIA 2; so when I arrived there and called the number and no one answered I was worried but they sent an automated text to call another number which stayed engaged. Eventually, I got a person on the line and she very efficiently dispatched a driver (her manager) and car to KLIA 2. So other than that hiccup at arrival all went very well.

Dislike: Could refund dep 1000rm more quickly. In city location would be mooe convenient!

Like: Convenient

Agent changed car. And the car given was not suitable to my need

The car wasn't good condition. There were scratches everywhere.