PARADISE CAR RENTAL REVIEWS

Attending staff is courteous and helpful. Car's interior could be improved with vacuum and cleaning prior to customer's collection.

Great and easy to navigate platform to complete booking process.

Me and my friends reach at exactly 8am as requested, but there was no car ready for us. The counter personnel informed us that the car have a flat tyre, so we needed to wait until 9am for the car tyre shop to open. Then all the counter staff left and there was nobody there. This was totally unacceptable for us to be waiting for an hour for the car repair so we called their customer support to complain. By right they should have checked the car thoroughly the day before. After discussing, they agreed to send a another car, but it will only arrive at 8.45am. In the end we got an older model of Saga than the promised Bezza new variant, and it's engine was underpowered.

The vehicle need proper service and checking to make sure it under good condition before rent out as good condition vehicle is more secure for the user.

1. No body attend the counter when arrived. 3 contact phones displayed on counter but hard to get through. Waited more than 30 mins for 1 attendant to show up and serve 2. Car key with low battery. Should ensure good condition before handed over to customer. This created few inconveniences ( eg need to press multiple times for a possible car being locked) during the trip.

i would NOT recommend them

The whole experience is great. We paid rm280 for 4 days, which is a real bargain. The car is clean and the engine is smooth. The personnel at the counter was very helpful. Overall, we give it 5 star.

The booking platform is user-friendly and we will definitely book through the website again in the future.

Almost perfect. Refuelling panel door was stuck. That was the only glitch.

Continue giving low prices and I will not look elsewhere.

The car shown in the platform is Audi A1 or similar but I was given a Honda City. There is no way Honda City is similar to Audi A1. I did asked Paradise, they say they do not have Audi in the car listing and certainly will not put that in platform. I do not know which side has problem. The apps or the car rental company.

A simple average car, but neat and clean. Car is able to start smoothly.

Good booking process throughout. Would appreciate you give out the Birthday voucher annually, as promised to us. Thanks

Quick and easy to pick up and return car, though a local number is necessary to ease this process. Good and clean car condition.

I hope the key drop service (car return) can be provided in 24/7. It’s to ease the process of returning car at airport

Good, keep it up!

I waited quite some time on pickup counter as counter personnel is not yet there yet. It is understandable because it is 1st day of Chinese New Year. Car is in good condition, however I dont really like this model of Proton Saga with CVT transmission as it feels very rough specially in stop and go traffic and uphill situations. Not the renters fault or anything, its actually the car's behavior.

Booking is fast, not able to try price drop protector.

The car was new and I love it... they upgraded me to a newer car, perfect.

Allow the use of accumulated points rather than waiting to reach GOLD status will be superb.

I have booked Perodua Bezza but given a Proton Saga. Which during the booking session, I took Bezza because of the trunk size as I am expecting to carry more than 4 bags despite the rental fee of Bezza was higher then Saga. Bezza was RM293 and Saga was RM275. When I asked why am I given a Saga instead of Bezza, the representative told me that they upgraded the vehicle because Bezza is not available at the moment. Which makes me wonder, upgraded with lower rental car??? I have no choice at that time but to agree to take the car as the only car available was Saga.

Helpful staff, car in very good condition

Easy booking

A lot of scratches on the car. Probably by the previous renter. One of the cheapest car rental company. Very recommended for some one visiting to the city for a couple of days. Overall is good.

Very friendly and efficient service. Will definitely use PARADISE again.

Appointment for pick up the vehicle was at 9am, but the counter staff only arrived at 9.20am.

My experience was horrible and will never use paradise again therefore won't be using easyrentcars as they recommended them. We spent over an hour waiting for the staff to show up to which the security guard in the end had to do the paperwork via the phone to his boss after waiting well over an hour. The vehicle was in poor condition and filthy from the previous users both in and out, the security replied that they don't wash the cars on the weekend it's not their job. Seems like their was no one there to do any of the admin or cleaning except the poor security guard. Within an hour of our trip our tyre blew on the motorway on our way up to penang, rang the paradise rent helpline, who basically said for us to sort it out ourselves, luckily we rang the malaysian motorway patrol called Ronda who were fantastic in helping us, Paradise were not interested at all in helping us get their car fixed. We limped to the nearest exit and found a tyre shop and changed the tyre at our expense, which was later reimbursed at penang paradise who were much more helpful then their KL franchise. Was a terrible start to our trip with a careless company, minor things like tyres and cleanliness is sometimes expected but with their attitude it did not help us, after all they were more than happy to collect the rental for a week.

It would be more convenience if they can provide parking coupons / card for sale.