CAR RENTAL REVIEWS ON SURPRICE RENT A CAR AT LISBON AIRPORT, LIS

Voiture correcte mais très abimée

Everything was OK beside two thibgs: the toll device was a hidden cost (1.2€/day) and they only work until 8pm... Has to pay 35 euro extra for overtime since my plane was late.

Lexus IS 300h. I rented an Audi, but Surprice does not have any Audi, or VW, or BMW, or Mercedes. The Lexus has less space for passengers and luggage than the Audi I wanted, and burns through gasoline at an astonishing rate. 400€ over 2 weeks.

The process to pick up the car took so long. People couldn’t find my reservation and did not reach quickly the easyrentcars. Staff not focused on providing a fast service to customers arriving sometime from a long flight and eager to enjoy vacation and not wiling to spend 1h30 for a car delivery. I will not use this service again, as the value for money to me is not worth in terms of convenience.

Surprice rent a car, is a pressure selling company. The car collection is from an of site location and not on the airport. We had to wait for a bus to take us to another location. The staff I was on that day were rude. There only aim was to add services. In my case I had to rent a tag system for tolls. I was not told of the cost. While I was collecting my car, I saw a family harassed into buying additional insurance and services. At the end with reluctance the family paid an extra $925 US Dollars. The car I recieved was not a golf but a Toyota Auruis. All the cars had some bodywork damage. I decided to return my car a day earlier. I went to the return address which is 15 minutes away from the airport. I arrived just before 8pm, but I was waiting for 30 minutes plus to speak to an advisor. There were 2 on duty. As soon as he finished I told him I want to return the car earlier. He told me I have to pay 35 Euro. I refused and returned the following day.

Staff was helpful but seem to be confused when there are a few costumers

Good site great prices

Terrible, there were already chips on the bumper, and I apparently made a new tiny chip on the bumper and they charged me 200 euros.

Don’t collaborate with surprise.

Good car but wait a bit long for pick up as only 2 staff working

temps d'attente long pour récupérer la voiture et accueil désagréable

Picking up the car was very long, missing some organization. Bringing back the car, no information about the fact that you don’t need to wait

The price was 7€ however they wanted to block 1800€ on my CC incase of anything that happens to the car, which is a huge amount and of course I didn't have almost 2000€ , so the other option was to pay 81€ for the car insurance and they would only block 300€ then. So the car rental price was expensive at the end but there was no other options.