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Live Chat Email Us Service Code: 5590732037

Horrifically slow and inefficient pick-up experience

Reviewed: Wed, Oct 2, 2019
About FOX RENT A CAR: 7.0 /10
The pick-up line was atrocious - even with 4-5 staff at the counter, it took 40 minutes to get to the front. I had a simple pick-up (only driver, online reservation, no extras) and it still took 10 minutes to be done at the counter - it was easily the most frustrating car rental experience I've ever had. The agents all seemed to be trying to upsell every customer on every possible item. The transaction technology was also really sluggish and antiquated - the kiosk I was on crashed halfway through.
About QEEQ: 8.0 /10
Full Size | Toyota Camry or similar

Relevant Reviews on FOX RENT A CAR SEATTLE AIRPORT

J.Lee

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Medium SUV | Kia Sportage or similar
Reviewed: Tue, Jan 7, 2020
“Good rentcar”
About FOX RENT A CAR: 10.0 /10
Good
About QEEQ: 10.0 /10
Good

T.Sackett

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Full Size Van | Dodge Grand Caravan or similar
Reviewed: Wed, Nov 13, 2019
“Met expectations and nothing more”
About FOX RENT A CAR: 9.0 /10
I did notice it until I was driving to my destination but the check engine light was on and remained on the whole time I had the vehicle. In addition the vehicle seemed to be out of gear even though it was an automatic that something could be wrong with the shifting or acceleration. I caused several minor scares throughout the time I had it.
About QEEQ: 10.0 /10

M.Hurtado

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Medium SUV | Dodge Journey or similar
Reviewed: Wed, Jul 24, 2019
“Will use Easy Rent again, probably won't use Fox Rent a Car again”
About FOX RENT A CAR: 8.7 /10
When the line is out the door and all other counters are empty, you need to forgo the time consuming up-sell and just get people into their cars. Waiting over an hour left me going to Dollar when I needed another car just because I did not want to wait, although you were less expensive.
About QEEQ: 10.0 /10
No complaints!

Smith

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Medium SUV | Jeep Grand Cherokee or similar
Reviewed: Thu, May 16, 2019
“Extras!”
About FOX RENT A CAR: 7.3 /10
This was the best price for our needs. When we looked for the rental place, we finally found a bus outside that drove us to the rental area. This took at least 20 minutes even though the driver probably never used his brakes. When we checked out, the lady bombarded us with "Extras". Did we want toll protection, gas plan, etc. We did pay extra for the gas because we knew we would buy gas but had no idea what it would cost & we could bring it back empty. Gas was not that high so we should have skipped this & bought gas. The toll price was high but we set our Garmin to avoid toll roads so this was a savings. We do not rent often so overall this was a fair price, just be ready to make lots of decisions after you land, before you eat or mostly anything else. Also, you are supposed to inspect the vehicle & sign a form stating what defects it has. They had just washed this one so it was still wet. We had to inspect it in a garage with minimal light so the wet vehicle hid many things if we had not been looking closely. We took pictures of everything we found & marked their paper. We were not charged anything extra so all worked out well.
About QEEQ: 8.0 /10

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Medium SUV | Jeep Compass or similar
Reviewed: Sat, Mar 16, 2019
“FOX RENT NEVER AGAIN.”
About FOX RENT A CAR: 5.7 /10
Customer service was horrible. Maybe the lady was having a bad day. The car was NOT what i had reserved and i was not told during booking. I found out when i went down to pick up the car and she didnt even bother to point out when giving me the papers. I was very disappointed cause I specifically wanted that car. To make matters worse, they overcharged fuel usage days after returning the car. It should've been about 10 dollars less.

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