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Fox rental company has slow counter help

Reviewed: Wed, Nov 13, 2019
About FOX RENT A CAR: 7.7 /10
They need more help,at the counter. No one should have to wait 60 minutes. The counter help was slow and we were paid in full. Not sure if I would use them again
Economy | Toyota Yaris 2 Doors Hybrid or similar



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Full Size | Toyota Camry or similar
Reviewed: Wed, Oct 2, 2019
“Horrifically slow and inefficient pick-up experience”
About FOX RENT A CAR: 7.0 /10
The pick-up line was atrocious - even with 4-5 staff at the counter, it took 40 minutes to get to the front. I had a simple pick-up (only driver, online reservation, no extras) and it still took 10 minutes to be done at the counter - it was easily the most frustrating car rental experience I've ever had. The agents all seemed to be trying to upsell every customer on every possible item. The transaction technology was also really sluggish and antiquated - the kiosk I was on crashed halfway through.
About QEEQ: 8.0 /10

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Full Size Van | Dodge Grand Caravan or similar
Reviewed: Thu, Sep 5, 2019
About FOX RENT A CAR: 5.0 /10
We went to pick up the car from Fox Rent a Car and when we arrived at 10AM we were told they didn't have any full size vans/similar cars available that we reserved. After waiting for over an hour, we were then sent to Payless Car Rental who we were told would honor the price and provide us with the correct car. When we got there they told us they only had a standard SUV....after we went down to get it, there was no way our luggage would even fit in the car. So we went back to the counter and another person there was able to finally provide us with a Dodge Grand Caravan which we originally ordered. Will never order from Fox Rent a Car ever again....thought the whole point of reserving a car meant it would be there for us when we arrived.
About QEEQ: 10.0 /10


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Full Size Van | Dodge Grand Caravan or similar
Reviewed: Tue, Jun 4, 2019
“mediocre Fox rental cars”
About FOX RENT A CAR: 8.3 /10
We were charged more than what our contract said. It was just $8.00, but it's disappointing to be charged more than what our contract said.
About QEEQ: 9.0 /10

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Medium SUV | Jeep Compass or similar
Reviewed: Sat, Mar 16, 2019
About FOX RENT A CAR: 5.7 /10
Customer service was horrible. Maybe the lady was having a bad day. The car was NOT what i had reserved and i was not told during booking. I found out when i went down to pick up the car and she didnt even bother to point out when giving me the papers. I was very disappointed cause I specifically wanted that car. To make matters worse, they overcharged fuel usage days after returning the car. It should've been about 10 dollars less.


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Compact | Nissan Versa Note 2 Doors or similar
Reviewed: Mon, Jan 14, 2019
“Good service but lousy car”
About FOX RENT A CAR: 9.0 /10
The car was horrible. The ride was poor. Seemed like a wheel was out of balance. It would start off rough and then even out but 0-50 was not good. Car lacked power and acceleration was not smooth. It was a hard pedal which made feel difficult. There was something wrong with the windshield that caused blinding by oncoming car light at night. I tried to remove it by washing the outside and inside several times but the glare remained.
About QEEQ: 8.0 /10

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