Overall pretty great

To pick up the car took over an hour and was outrageous.

Service was so bad

Car had a lingering smell of cigarettes. Otherwise, all was fine.

I tried to change drop off location but neither Avis or QEEQ could help me.

The counter staff tried to sell an insurance. As we told him, that we have allready the one from AXA, he was a little bit angry.

The counter service was absolutely atrocious, we waited in the queue for well over an hour, only to be told we were in the wrong queue despite be told by a customer service agent to stay where we were. The service agent really struggled to enter the UK driver licence detail onto the system, this took around 50 minutes to complete, along with the help of several other people. I must say the counter staff remained polite and helpful at all times as did we. The car we finally wound up with was superb, only 500 miles old although it had damage on the driver’s side. If the agent had a better understanding of the it system it would have been perfect, still I guess everybody has to learn. An almost two hour delay was a heavy price to pay.

Superb, easy to follow, prompt service, great cost.

Avis tried to force me to pay an extra insurance for more than £100!!! I have completed a full tank top up of the car that costed me $35 at the pump and they charged me incorrectly more than $100 for fuel never agreed when the tank was only half empty so they suppose yo charge me max $20 and not more than $100.