Like: Good service and website. Dislike: The rental was about $70 per day, but that included about $40 per day Airport charge ! Had I known this I would have rented a car in town.
The car was excellent, the pick up from Auckland was seamless but the drop off at Wellington Airport was difficult as the rental drop off area wasn’t signposted, the Hertz staff eventually resolved it but it took a lot longer than it should.
About QEEQ:10.0/10
The whole process was simple & went without a hitch.
“Getting "lost" in Hert'z + Auckland's confusing and understaffed airport is not fun”
About Hertz:5.0/10
I arrived in auckland domestic terminal with 4 large luggages and 2 small ones. I went to hertz in domestic terminal. The staff told me, my booking is in the international terminal. I had to brought all the suitcases walking over 15 minutes because I couldn't take the terminal bus.
Once in the international terminal, I went all the way to the car rental pick and found there is nobody in the counter. I asked someone inside the parking lot, apparently I had to go back to inside the international terminal because the counter is in there. (Thanks to the confusing signs I walked back again to the internal terminal counter). There was only 1 staff there and she was nice and polite.
Got my keys and walked back to parking lot. After I drove off, there was no one to verify if there was spots or defects in the car but fine with me.
Few days later, I went back to return the car, again there was no staff in the parking lot. I was confused because I expected I could check out immediately and someone would check if the car is fine and release my deposit. So I just parked the car, brought the key with me. I walked back to the terminal, and found the counter empty.
There was a sign saying "be right back in 15 mins". I waited 15 mins, there was still noone. Luckily there is a key drop. So I dropped my key there.
This is the most surreal car rental experience I've ever had. There is nobody who received the car back, I just dropped the key. I hope nobody is going to do anything weird with the car while I dropped of the car.
About QEEQ:8.0/10
I booked the car but was not told that I should go to the international terminal counter instead of the domestic counter. That was slightly confusing because I had to walk pretty far to get there.
I also blamed Auckkland airport for being very confusing and understaffed for my trouble.
“Feeling very ripped off and seeking some response and correction”
About Hertz:6.0/10
Although we had pre paid the collision damage waiver, Hertz advised this was not the case and charged for this again. They also denied that we had paid a deposit despite showing them the Qeeq receipt. When asked to see his screen I pointed out his own system showed a $200 deposit. The Hertz rep advised the Qeeq agreement was noting to do with them. Total agreed to paid via Qeeq $1,034.19 total charged by Hertz $1,219.94 on top of the $244.13 deposit paid. Accordingly total charged $1,464.07 against the agreed $1,034.19 an extra cost of $429.88!
About QEEQ:8.0/10
As noted in the Hertz comments $429.88 charged against our card which we want addressed.
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Golden experience
Dislike: The rental was about $70 per day, but that included about $40 per day Airport charge ! Had I known this I would have rented a car in town.
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