First and great car rental experience

Firstly it was very hard to get in touch with the Avis staff at Kununurra. The 2 phone numbers when I tried to call prior to the trip had messages on them stating that the phone message box was full. This also happened when I arrived at 11am to pick up the car (.When I returned the car the message bank still hadn't been dealt with and there were other frustrated people).Finally I talked to the cafe worker who knew the Avis rep and he called her. She said she was on her way and would be 5 mins.By this time it was 11.30.She was pleasant and apologised but I expect more professional service.

Car was ready for pickup . Fast and efficient. Dropped key down a Shute for drop off as office not manned at that time.

Good price.

We arrived at midnight and AVIS is very helpful in helping us with welcome smile and ensure all our needs and queries been handled.

Great Service!

Counter staff wasn't that friendly and seemed not so happy that we purchased the add-on comprehensive insurance via EasyRentCars platform instead of directly through Avis. Car didn't meet our expectations as we booked an Intermediate Corrolla but were given a Compact Hatchback Corrolla instead. Only noticed this once we reached the pickup bay area and were too lazy to walk back, dragging luggage & our small children, to Avis counter inside the Terminal to get the car changed.

The booking platform is great and the Price Drop monitoring features is amazing.

Car is a bit old