Pick-up and return were fine, all handled by the same company, but once I had an accident their customer service just kept passing me around. It took them 2–3 hours to actually sort things out.

Pretty good, the counter is easy to locate.

The service was quick, and the cars were brand new and very clean.

Service was very prompt, picked up the car quickly.

AVIS has many branches, most airports have one, so it's very convenient. Returning the car is easy; just park it in the designated area and drop off the key. But make sure to return it with a full tank. They will try to sell you insurance similar to a no-deductible policy. If you've already bought full coverage insurance from your home country, you don’t need it. Otherwise, it’s smarter to buy it, as you might encounter wildlife like kangaroos on the Great Ocean Road.