A Positive Experience

Avis at RDU makes everyone wait forever. This has been happening ever since I moved to the RTP area, i.e., since August. While I am an AVIS preferred customer, I find that I could not use my "Wizard" or AVIS preferred number for this booking and therefore have to wait in line - it has never been less than an hour waiting time. If they assign you the car quickly, you'll spend 30+ minutes waiting for the car to actually become available. Or you might just spend an hour standing in queue. My flight from New York was 1 hr 48 minutes long. I spent 1 hr waiting in line at Avis RDU. I have also rented from Hertz/Thrifty in the same RDU location. Their process was painless and swift. The staff at AVIS is trying their best but obviously something is not working. I think it's because the staff are so polite that customers like me return time after time despite the frustrating and lengthy pick up process.

I really like Qeeq. I found them through Kayak. Its a huge relief for me to have the collision damage included, even though I normally waive insurance because I have my own. The affordable prices don't hurt either. My one complaint is that I cannot use my loyalty number when booking though Qeeq, which can result in huge wait times and sub optimal experience at car counters. Rock on, Qeeq! Going forward, I would be open to buying the toll option and other add-ons via qeeq. I feel like you would get me the best offers.

everything went well. they didn't have my car. I got another for the same price.

The rear wheels either have a bad wheel bearing or tire with a broken belt causing a vibration and noticeable noise.

Would have been better if the confirmation has USD versus MYR $ on the receipt.

El auto supero mis expectativas pero lo mano es yo pongo mi tarjeta para pagar la tarifa en dólares como corresponde pero me cargan a la tarjeta en soles que la moneda nacional pero a un cambio muy desbentajodo Quisiera pagar en dólares como lo hago con otros servicios

Todo bien

El único inconveniente que tuvimos es que los asientos de los pasajeros no tenían reposa cabezas y para un viaje tan largo es muy molesto además del peligro que conlleva ante un accidente. Por todo lo demás, perfecto.