Great experience

The Hertz car was brand new, the exact model, perfect for what I ordered and needed. It was however not what they were going to give me. The initial choices were years older and not the model I had chosen. I had to go back to the counter to explain I wanted what was ordered which by luck there was in the Hertz Gold area and ready to go. We were so pleased and thankful.

Apart from the online order and APP, I have not received or needed any human contact from QEEQ.com

受け取りに時間がかかり過ぎる。 ゴールドメンバー受付もあとで気づいたが、長蛇の列。 スタッフが限られている、年末は集中したからなど理由にならない。デジタルで効率化できる方法はいくらでもある。

upsold on a bigger car but it was a good recommendation due to our party size. could have done a better deal considering this was our second consecutive rental with them.

It was relatively smooth process picking up the car however no one went over the condition of the car on collection. The alloys were particularly scrapped which made us slightly concerned that we would have been blamed for it therefore we took photos of it. However this was not the case.

We should have been given the option to clean the car ourselves rather than automatically being charged for it. However we were overall very satisfied with your service.

Took over an hour to get vehicle due to lack of employees to clean vehicles for pickup. Although staff tried to the best they could, it was very frustrating to have to wait more than hour in a hot, humid garage with no where to sit after traveling for almost 21 hours.