DO NOT USE THESE SCAMMERS!! Definitely NOT OK rentacars . On arrival had a choice of paying another 280 euros which I would not see back for scratch guarantee or pay 1200 euro deposit which they would the subtract back any costs of any damage. Definitely did not trust this so elected for the flat 280 euros. Nobody came out to check over the car (scratches, damage) before we drove off. Was led to believe that there would be no extra cost. The car provided had an intermittent steering pump failure - tried calling their offices with no reply.
“Bien mais attention voiture à récupérer à 15 min en navette”
About CLICK RENT:8.7/10
Les +:
Personnel très serviable, un grand merci à la personne sénégalaise qui nous a reçu, très aimable et à compenser largement les points négatifs plus bas
Voiture propre
Prix très compétitif
Retour de la voiture très simple
Les -:
La voiture n'est pas récupérée au parking de l'aéroport mais à 15min en navette.
Il faut attendre cette navette et le lieu n'est pas très clair, il faut simposer sinon il faut attendre pas mal de temps avant de monter
Temps d'attente conséquent pour récupérer la voiture, peut être dû au fait que c'était en début d'après-midi
It's same Goldcar scam but under Rhodium brand.
They lie to you to make you buy additional insurance. The pickup location was described bad, I needed to find it on my own. I just got fuel refund which is missing 25 euros (I refuelled to 100% 10 minutes before dropping of the car), time to start getting back my money
Véhicule en bon état et fonctionnel. Le personnel a prélevé des frais dont certains déjà payé et n'a pas été arrangeant avec mes parents qui ne maîtrisent pas totalement l'espagnol.
Car exceeded expectations but a little disappointing that I had to travel so far from the airport. Overall it was a good experience and easy to hire. Would use again
About QEEQ:8.0/10
Nothing could have been better and the price protector calculator worked its magic which made me very happy
WE checked the car when we rented it. When we returned it they told us that we had damaged the inside of the door. We said we had not. When the OK rental man came to check the car the first thing he did was open a door and say the inside was damaged. It was as if he knew where to look. He did not check any other door. This could not have happened when we had as as we drove straight from the airport to our friends Finca which has high fences and an electric gate. The car did not move the whole time. It cost 17 euros to fill the car up. They have not refunded the 1200 euros excess nor the 200 euros for the fuel. We have contacted out credit card company to dispute the charge. This ifs obviously an insurance scam by the company. We will fight this.
About QEEQ:10.0/10
It was very easy to book. I will never book with OK rentals again. The pick up was ridiculous as we waited over an hour to collect our car and then were accused of damaging it.
I arrived earlier, but due to the volume of customers could not pick up a car. Even I put a note that early arrival is very possible I still had to wait for almost 3 hrs. To pick up a car 30 min before the booked time I had to take a bigger car and got charged more than I planned. Otherwise, it is a busy place and the staff did their job but I did not feel that they wanted to make an extra step to help.
The windshield was dirty, the car itself was clean but it is a minor issue.
The worst car rental experience I have ever had. An absurdly disorganized pick up that took close to an hour. Then the woman at the front desk insisted I pay a refuelling fee of €23, even though I said I would refill the tank before returning! She said, "if you don't like it, rent somewhere else".
I will never deal with Goldcar again, I don't know how they are still in business.
They were nice but a little pushy about getting additional insurance coverage for "scratches" (even though I had bought complete coverage through AXA/ Easy Rent) but then our car (despite being in good overall condition) had scratches all over it. Made us a little paranoid and also made us wonder what they were doing with the $300 per scratch they claimed to collect if they weren't actually fixing the scratches?
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