DO NOT USE THESE SCAMMERS!! Definitely NOT OK rentacars . On arrival had a choice of paying another 280 euros which I would not see back for scratch guarantee or pay 1200 euro deposit which they would the subtract back any costs of any damage. Definitely did not trust this so elected for the flat 280 euros. Nobody came out to check over the car (scratches, damage) before we drove off. Was led to believe that there would be no extra cost. The car provided had an intermittent steering pump failure - tried calling their offices with no reply.
Overall, a very good experience only spoiled by one representative who was very unhelpful when asked for a map because our phones were not getting a GPS signal.
The car was great to drive. It was very clean and only one very tiny scratch. It has good acceleration and was good for use of petrol. It was cheaper to fill up than my last hire car
Biggest issue was it took two hours from arrival at the rental location to driving out. It was boiling hot and there were literally hundreds of people waiting in the sun. They used a ticket system when I arrived they were serving 134 and I was given ticket 207... 73 cars!
When I did get the car it had damage to the door frame which meant it whistled at speed (The door frame had a large crease in it at the top near the sunroof)
About QEEQ:10.0/10
Tricky one but... I specifically chose a Renault Espace from OK Rent a Car overloads of Peugeot 5008's... But when I got there they gave me a 5008... with 7 seats up you cannot get ANY significant size of luggage in (Hand luggage only behind the third row seats)
Véhicule en bon état et fonctionnel. Le personnel a prélevé des frais dont certains déjà payé et n'a pas été arrangeant avec mes parents qui ne maîtrisent pas totalement l'espagnol.
This company are very dishonest. I had a bad experience with them and they Lied to me and others at the counter to make people pay extra for insurance that i did not need. The also made charges to me that were not agreed and i have been trying to contact them but they don't answer. I have emailed their customer services, and they do not answer. I have told my bank to try and recover the money. YOU SHOULD NOT USE THIS COMPANY. CHECK TRIPADVISOR FOR REVIEWS ON OK RENT A CAR
Car exceeded expectations but a little disappointing that I had to travel so far from the airport. Overall it was a good experience and easy to hire. Would use again
About QEEQ:8.0/10
Nothing could have been better and the price protector calculator worked its magic which made me very happy
Pesima atención al cliente, personal totalmente desmotivado y sin ganas de trabajar. La simpatía brilla por su ausencia entre sus trabajadores. No lo recomiendo para nada. Y aún no me han devuelto la fianza que supuestamente devolvian el mismo día de la entrega del vehículo.
WE checked the car when we rented it. When we returned it they told us that we had damaged the inside of the door. We said we had not. When the OK rental man came to check the car the first thing he did was open a door and say the inside was damaged. It was as if he knew where to look. He did not check any other door. This could not have happened when we had as as we drove straight from the airport to our friends Finca which has high fences and an electric gate. The car did not move the whole time. It cost 17 euros to fill the car up. They have not refunded the 1200 euros excess nor the 200 euros for the fuel. We have contacted out credit card company to dispute the charge. This ifs obviously an insurance scam by the company. We will fight this.
About QEEQ:10.0/10
It was very easy to book. I will never book with OK rentals again. The pick up was ridiculous as we waited over an hour to collect our car and then were accused of damaging it.
“Easy airport transfer, car was very good and return process was easy, unpleasant hard sell insurance”
About OK Mobility:9.0/10
Did not like the very very very hard sell by OK Rent staff for their extra insurance which was double the cost of the car hire. Even when I showed them that EasyRentCars had insured all the things they were trying to sell me and they totally dismissed the extra Insurance I took out in the UK to cover the Excess. And other customers were suffering the same problems, unpleasant. Otherwise OK Rent a Car were very good.
Picking up the car was distressing. Despite having independent CDW insurance there was a hard sell for their own insurance to cover the excess. I was offered an automatic and larger car for €10 per day which I declined only to find that the car allocated already was automatic and spacious. It left me with a feeling that the process was fundamentally dishonest
Besides credit cards and debit cards, now you can pay for online car rentals with cryptocurrency in 2020. Bitcoin(BTC), ethereum(ETH), and bitcoin cash(BCH) are accepted. Wonder how long does a bitcoin transaction takes and how to pay with bitcoin? Read our FAQs.
Angry
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