Have hired many cars with Europcar both here and overseas and my experience with them has always been very good.
The cars are always clean and in excellent condition.
About QEEQ:8.0/10
Easyrentcars provided great feedback and the whole hiring process was seamless with them.
The Nissan X-Trail vehicle met all my expectations. It was easy to drive and had plenty of room for all our luggage. The only thing I'd ask of Thrifty is that they explain two simple things on the collection of the vehicle - 1. how to switch it on! and 2. How to release the fuel lid!
About QEEQ:10.0/10
The booking platform was easy to use. The vehicle was ready for me when I arrived so I was pleased there were no issues that would have delayed our trip.
Car had been driven on a dirt road previously and inside of every door was filthy, complained and was told they would see what they could do......nothing. Car was overpriced for what it was, expensive. ☹️
Overall good. We have been charged for extra 4l of gas at the end (though we refilled to full 3kms from the airport). Time at the counter was longer than necessary (comparing to other renters, which seem more efficient).
'upgrade' to a toyota highlander which was far too big, and very heavy on petrol consumption, so not value for money
we had booked for a compact many months before only to be told that no compact was available - later claimed due to bush fires on mainland - an unlikely story
Very good and convenient
Can select different location to pick up and return
Just the insurance got a little bit confused on the relational ship between Budget and what purchased on APP
Counter staff shilpa was very helpful and quick. The process hardly took two min. Luckily got an almost new car swift, so no worries on the vehicle aspect
The car was in great condition and drove well. Service was quick and easy at both pick up and drop off, although there's no signage at Launceston airport in the car park directing Europcar customers inside for the drop off - the other companies had kiosks outside and we were look for the Europcar one outside too.
About QEEQ:10.0/10
I was a little paranoid booking through a third party and was worried that there wouldn't be a car for us at Europcar when we went to pick it up but it all went very smoothly and without issue. The large discount we received booking through Easyrentcars.com made the ridiculously inflated Christmas prices more bearable.
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