AVIS Car Rental

everything went very smooth, nice new and very comfortable car .Very friendly and nice customer service. My first rent from AVIS but Im definitely going to try them again

The car was better than I expected. Amazing service from Avis

Fantastic immaculate car - well prepared. No problems and will use again!

The car was not not completely cleaned and vaccumed and the car seat i got was really dirty

Due to COVID the pick up process was terrible - waiting for phone calls for over an hour rather than face to face contact. Fortuity the staff at the help desk realised this so reverted to a solution that worked.

The car was just fine, but there was a major problem. The cigarette lighter did not work. We asked about it when we received the car and they said it would work. But as we were driving we found out both cigarette lighters were disabled and non-functioning. We NEEDED the lighters to plug in our GPS. So to find our way, we had to use our back up battery pack. Thank God we had it!! But it was dangerous to put this heavy thing on the dashboard. This was unacceptable and we would like some kind of discount for future bookings. Thank you.

Having red many negative reviews on AVIS I have to admit that I was a bit worried. Joined their preferred client scheme to better understand how they operate and I would recommend that every client does it as well... Had a pleasant experience at the desk, friendly and efficient with the added bonus of a free upgrade to a top of the range Seat Alhambra practically new! It certainly made our holiday more pleasant. Also thanks to the preferred client scheme I went directly to the car skipping the long queue at the collection booth. Car was clean and sanitised with the key in a sealed bag. Went in fearing the worst and came back having another favourite rental company. If I was simply lucky I cannot tell but based on my experience I would certainly recommend.

Perfect

El vehículo era de 2019 y tenía un fallo mecánico. No estaba en perfectas condiciones

The lady who helped me in Calgary was an absolute legend. She saw my back was hurting and helped me out with a more comfortable car. Made my journey 10/10

The only reason I filled out this reading questionnaire was to comment on the drop off process at Pico airport. I had a 9:45 AM flight and showed up at 9 o’clock to drop off the car. Given that the company knows that there is a flight in the morning with rental contracts ending the same day that they would be available to receive the car. At 9 there was no line to go in through security, which was my plan to relax before my flight. The booth didn’t open until 9:20 with boarding the plane starting 10 minutes later. At this time there was a very long line at security. When the two guys arrived and I complained, They said they were arriving from Faial and the reason they were late. There I was with an eye on the clock to board my flight while trying to return someone else’s car. Stressful and ridiculous. Why the company at Pico airport can’t hire someone locally to attend to clients promptly is beyond me. Maybe using a different company in the future at that airport who’s booths were open at a reasonable time.

Great staff and very little time needed to sort out - got a bigger car than booked (for no extra cost) which was also very fantastic. Would highly recommend.

Muy caro y con demasiadas condiciones

Vehicle was very good. Communications with AVIS was very difficult (following picking up car). I wished to extend the period of hire with AVIS but this proved impossible as I was unable to contact the Newcastle airport branch via the telephone.

They have charged me for protection on the car that means I have a bill for £411.90 I expect a refund

All good - service from AVIS on drop off and pick up, however impossible to contact desk by phone at another time when needed!

All round a smooth process

Didn’t have the right car. We did eventually get a refund though.

One of the best car rental agencies in Sarajevo airport.

I ordered Hyundai Accent get Chevorlete Aveo and it was not good enough also the Hazard lights not working neither the USB!! tried to change it but got older car with more milage.