Thrifty Car Rental

The vehicle was not clean and had a bad smell. We told the thrifty representative, he gave us directions to a petrol station where we could buy an air freshner.

The lady at the counter was high pressure in selling me extra insurance and also prepay a tank of gasoline. Didn’t want either and she almost insisted I get it. Other than that she was efficient.

The original car had an issue with its number plate. I was immediately given another car when the staff member had a look at the faulty plate

Los precios tienen que ser más exactos, porque se viene acá y cobran mucho más de lo que se reserva

First car was high mileage and wouldn’t start the second morning due to bad battery. Jump started and returned car for a replacement which took a morning of our holiday

Los vendedores del mostrador intimidan al usuario con los seguros y terminamos pagando mucho más de lo que se hace la reserva.

Al regresar el auto el empleado no estaba bien oriento de la entrega del auto faltaba una raya de gasolina y dice que fuéramos a completar la gasolina a lo cual retornó al auto para gestionar la misma, la empleada de salida no permite la gestión y no dio el mejor servicio al cliente. La experiencia no me gusto No supieron orientar me tuvieron dando vuelta lo cual consume gasolina para cobrarla Con esto dejo saber que no deseo alquilar mas carro con la compañía

After getting the car, we notice that the air conditioner wasn't working properly and exchanged with no problem. Fast and efficient people made that exchange easy. Thank you.

Car was good. Only problem book car for 57£ end of the end cost me +-180£for 3 days because they don't like Lloyd's visa card??? And charged me 80+ euros just for insurance Not happy at all

Right front tire on the vehicle was nearly bald

I asked the counter representative about filling up on return. She said the gas station was close to the airport. It wasn't, and I didn't have time to find it after arriving back at Victoria airport. When discussing this with the present counter representatives they were extremely rude and unhlpful. I will not use Thrifty again.

Great customer service and good quality vehicles; could use more counter staff.

Pleased with service

Terrible. The staff and the hadn’t ever seen a French driving license and refuse tu give me the car!!! First time in my life ever! That ruined my entire day of work and I had to find another agency to get a car.

Tuve que esperar un poco para que llegara el Modelo de auto que reserve luego todo estuvo muy bien

Cary at thrifty's goes above and beyond necessary for his clients and is always on call ready to help. I'm so grateful to Cary ??

Terminal 1 car rental is closed in Pearson but no signage mentioned that. Would be helpful to update those signs.

Only slightly disappointing thing was the rear of the vehicle had not be cleaned. Also, I think this is generic to all hire companies is that they don't charge hybrid cars before renting them.

Long wait to collect car, inspection reports only available in French!

Long line for pickup. only 1-3 people checking people in.