Avis Car hire with Luxury Car

The Avis brand was why we choose this booking, it wasn’t the cheapest but it was a brand we have used before. The staff were helpful and well turned out. They weren’t dismissive of any any questions at all and helped when we had the issue.

very quickly check in , all as prepayed,

Pick up did take some time due to there only being 1 teller at the counter processing pick up paperwork. It would be helpful if Avis would allow for online authentication and pick up processing.

AVOID AVIS AT ALL COSTS, when I arrived to collect a premium SUV as what I had on my booking form was told QEEQ had booked wrong category and I would have to pay a fee to upgrade. I couldn’t have anything smaller due to amount of people we had and after 17 hours travel was exhausted so an additional £200. Currently pursuing with QEEQ and will update when that is sorted. Car that I eventually hired was not remotely “premium”.

Absolutely happy, although the seats are not the comfortablist on longer journeys.

The counter staff were helpful and did not attempt to oversell upgrades etc. this was a refreshing change.

Met my expectation

Avis was the best experience. And fastest

Supplied Kia Telluride, really happy with the car.

There was no one else at the office when collecting. Booked a no-A/C 2-door car, got a 4-door hybrid with A/C, yay! If it also had CarPlay enabled, it'd be 100% perfect. The only fly in the ointment: M50 tolls cost you €4.80 each, which is about double the cost if own eFlow account was used instead, alas.

Car was very good, exceeded my expectations, service was slow on arrival but this was more to do with customers than staff.

Add built in GPS

The car was perfectly adequate and clean, but had clearly been in numerous minor accidents before. Avis' fast track service did not work / was not available at this agency despite having filled in my details in advance.

Expected a newer car but fine and was pleased with luggage space. Avis representative at Orlando gave the impression he didn’t want to be there.

Avis are high quality established car rental company and staff very helpful.

A pretty smooth experience in general. But they need to do a much better job of signposting their drop off locations. They seem to be closely guarded secrets!

I was duped by the assistant who sold me additional breakdown cover without me knowing about it. I did sign the contract, but did not see that she had added this , despite the fact that I made it clear that I did not want / need any extras

I would have rather receive the car I booked RAV4 and not the Mazda SUV

The collection and drop off of the car was simple with the desk staff being friendly and helpful.

Car was great exactly what we needed with great fuel economy.

Car not available on arrival long queue for vehicle to be handed over

Car was not up to expectation. Range Rover Sport or equivalent is not matched by a discovery sport. Different league.

Everything was excellent apart from long delay at pick up. Just 2 hrs. Unacceptable.

Good modern facilities with little waiting

Overall this was a very good experience. Booking was easy and the pick-up location easily found The car was very clean and in very good condition. This was the second recent booking for a rental at this location. It was an Avis rental and I have rented many times from this office - always a good experience.

Waited 20 minutes at counter, staff very helpful.

Terrible long wait of 1 hour 20 at Terminal C. MCO.

Overall good. Would’ve been less so had the initial vehicle offered not been exchanged for the model booked. Not only was it dirty, but it was not big enough. That saiid it was exchanged without fuss.

AVIS claimed they don't have the car category that I booked and told me I must upgrade for an extra charge even though it's their fault. Very bad service.

Long time waiting in Miami to collect the car

Staff were attentive and friendly. Very straightforward collection process but did have to wait for a car to be cleaned.

Very slow, long queue for AVIS as usual. Agent couldn't find me a car but after waiting 10 mins found me one which was damaged and not clean. Agent then tried to add on an $800 excess waiver without telling me, luckily I noticed it before paying.

The agent at the counter was slow. She was slow with the person picking up before us as well.

All very good very pleasant and helpful stafff

After a few days an engine warning light came on and I had to exchange the car which was a bit of hassle. They wanted to give me a much older car but it shuddered and eventually I was given a nice new car.

The car collection was terrible with very off hand designator who told us our car either this or that and no other choice. car had dents and scratches which he was off hand about Also the car had no oil and a warning light came on and I had to put 4 litres of oil in the engine. Buick Envision car - avoid !!

A good hire with very good service.

The car was ok but not what I expect from Avis who I see as the premier car rental company

Great service, so fast and efficient. Lovely friendly staff.

Understaffed, long wait at certain times.

Waiting over 40 Minutes for car to be available as they didn't have any of the type we booked in the lot and didn't want to upgrade etc. it was tiring. More worryingly they have posted an additional charge to my credit card with no explanation. It just labeled as no packaged item charge and it's added $24.17 to my card. I have tried to find no it what it's for but no clue. We declined any and everything they offered and relied on the fact we'd pre booked and paid for everything with QEEQ. Have asked for QEEQ to try and fine out what the charges are for. Fingers crossed some one will explain or arrange for refund if they are not right.

Condition was good - only minor issue was a warning light showing missed service on for whole trip. Counter staff very helpful and friendly.

I went a day early to confirm location and availability, unfortunately there was drama at Avis as they couldn’t find the booking as it was via a third party and had a British Avis number. The Staff were adamant that it wasn't correct. luckily my friend (local) has an Avis account and was able to find it easily. The actual day of the hire went quite smoothly apart from my contact details wouldn’t go through, again as it was via a third party.

avid did a great great service to us. Everything was easy, we were able to do the fast pre check in.

Very quick collection and delivery process. Great service.

Perfect and Avis service great and so friendly

I have been downgraded as no such car or similar car was available, just smaller, with no compensation.

Tried to give me a dirty heavily damaged Malibu and when I asked for another. I was told by a very rude guy that I’m renting a USED car! The car was so dirty and damaged that I insisted and was finally given a presentable car.

Very friendly staff.

I was supplied with a modern compact car (Chevrolet Malibu) which I found enjoyable to drive.