Budget Car Rental

We waited over 2.5 hours to get the car, far too long. There was no explanation as why this was and it would have been good to have received a warning.

i was charged a drop off fee of $50.00 which was taken off once i showed them the voucher.

Great service in the Airport at a reasonable cost through the App.

Excellent car condition, good service, nice people. Only one with the office directly inside the station, very practical. I could keep the car in their parking for another night since my travel plans had changed.

Staff arrived to work 15 minutes after the desk opening times. All other rental desks were operational from 8AM except Budget who started at 9 (well 9:15). That was very annoying!

Ok overall

Muy económico para los días que lo necesite , deberían sacar más ofertas para aprovechar

First of all this location (Denver) attended Avis/Budget/Payless in the same building. The crowd waiting to rent was unbelievable. When we got there the line filled the inside of the building, went out of it and around. They abuse the fact that you've been out in the sun, by the time you get to the counter you just want to get out, so they push everything on you. It took around 80-90 minutes from the time we got to budget to the time we got to the counter. And after that we waited for a further 30 while they "got the car ready". Finally we stormed in there asking for a car that was ready and they gave us our rental.

Car conditions were good. However, service of the counter staff was beyond satisfactory. There was only one staff at the counter. He was working on another customer ahead of us but was too slow. My family was were forced to wait more than 30 minutes outside in rain. After 30 minute waiting I was told to show UK driver’s license and passport, which was ok. However, I was also told to provide the National Insurance number of the UK, which I had never been told to provide in advance as necessary documents. For foreign residents in the UK like me as expats, had never been aware of such number. I was struggling to get the number on line from the government website but couldn’t get it after all. It took another 30 minutes and he finally managed somehow without the number. I was so anxious about not to be able to rent car without the number whereas he was trying to manage situation. I often rent car in other EU countries but never had such bad treatment and long waiting before. It really annoyed me at the beginning of our holiday.

Budget was a fair company and help me to resolve any questions.

The car was wrecked. It had a cigarette burn on the seat and sand in the back seat. We tried to exchange it at the airport but it was a disaster.

there was only ine guy behind the counter! ling waiting time....but it was ok for me.

Nice company, with a lot of deals and special prices! Very easy process to book a car!

The car had water on the passenger floor the whole time I had the car. Maybe leak in the heating coil. The driver side window controls only worked on the drivers window not any other. The trunk had not been cleaned. Since they did. It have anyone around when I returned the car I was not able to tell anyone. I was not told there was not going to be anyone there when I returned the car so I had to return to the car to get the keys and put them into the drop off box.

When I picked my car up, the guy just said it's the white one over there. I am older and would of appreciated a bit of instruction on the technology. The drop off was not good. The lady accepted my keys and charged my card and said goodbye. I asked her to come inspect my car that there was no damage. She said they did not do that. WHAT? I said her driver could move it, or damage it and I would be liable. She said she could not go outside. There were 2 other people there. I said I am not trying to be a problem but I want my car written off as the way I picked it up. At that point, she was very rude but did come out. I will never use that location again. Texas is hot, and she was being lazy...but what's right is right. Bad customer service.

The employee on the counter was very rude, he gave me a really small suv and he wasn’t dealing professionally

all my booking was done with a confirmation email there was no paperwork and yet when I came to drop the keys in the box i was supposed to drop the keys with the paperwork. A bit confusing and disconcerting putting the keys in the box without anything.

Overall my experience was good, however when I returned the car, it was not checked by the staff and after I left the airport I received a phone call from the Budget staff telling me that I had damaged the car. They wanted to keep my deposit and I had to argue to get them to accept that I had not damaged the car. This was the most stressful part of the experience, especially as I could not check whether they had debited my account or not until I came back to the UK. Fortunately, they had not.

Staff were great. Car was in great condition.

The location I was supposed to pick the car up was not a traditional location and it was confusing... maybe COVID closure related(?)... so budget moved my pickup location at my request when I called ahead to verify. Manager was very nice and helpful at COS airport location when making the switch.