Budget Car Rental

Good. No issue

Very long time to pickup the car. The first car they gave me had a problem with the touch screen so I changed it immediately but the second one they gave me was not automatic so I had to change again and in the end they gave me a big Renault Scenic which was really not the model I was expecting, really too big for the need I had, not convenient on small road and small parking etc. The process took more than 1 hour

New car for a reasonable price. The process was efficient, no wasted time. Only minor nuisance is quite complicated layout of the car park (it's an underground car park), better signage would help.

Staff at Budger were superb. Friendly and efficient and every understanding even though I was 2 hours late to collect me car.

Free upgrade to bigger vehicle

Vehicle was fairly new and excellent condition. Very flexible and helpful team.

Car was not clean. Paper towels were left in different spots. Tank was not full of gas.

car was almost brand new. finding the location was a little bit confusing as it is located in a separate terminal which you have to go out to get to. service on pickup and drop of was great, the guy who checked the car upon return even brought us to the nearest petrol station to refill instead of us paying the rental company rate which was a really nice touch.

Quickly and efficiently dealt with both when collecting the car and when returning it.

They tried to sell additional insurance on pickup. I didn’t take it because I had full cover from QEEQ.COM. Upon return nobody was there to check the car. I left the car in the same condition as I picked it up. Two days later my card was changed over 2800 CHF. I had to follow up to find out that it was due to damage I made (!). I took 4 weeks to get the damage report from Budget. Apparently there were some body marks I three places on the van.

No encontraba el lugar de alquiler en el aeropuerto

I booked toyota camry but finally they provide a SUV car for my family which is more comfortable and steady which driving. The staff is nice and explain clearly to me regarding the law and regulations

Difícil llegar a recoger el vehículo, muy sucios por dentro. No me gusta la política de la empresa de cobrar los peajes 15 días después, deberían ser inmediatos.

friendly staff easy drop off

Fue un muy buena oferta

It’s was easy fast and affordable

They made a mistake in the of returning the car and it was a big trouble contacting them to solve the problem. Even I was told to go back to the same counter where I picked up the car to solve the problem. One time I went to different location and I asked them to change the date if return, the guy this is Richmond office mistake. They have to resolve it which means I have to go them. Also they charged my visa card 100 $$ twice which mean they charged me 200$$ as total They should be refunded . I am still waiting for the refund

The car I booked was not available, even though there were NO OTHER CUSTOMERS because of the coronavirus. And most other suitable cars were NOT AVAILABLE. Finally we were given a Ford Focus which was covered in scratches and damage. This was not a problem for me but led to some misunderstanding when I returned the car.

I booked for a ‘medium’ sized suv and budget told me that it’s class S which is small.. budget said they no longer keep Mitsubishi asx and our only choice was small Suzuki suv or Hyundai Kona!

They are helpful and very clear when i asked some of my difficulties