Budget Car Rental

Very easy and quick

the staff was amazing. I did not have to wait at all. the car was impecable and they were very helpful over the phone when I needed to extent an extra day. super recommended!

The line to pick-up the vehicle was long, but the place was well staffed and the employees were very competent. The vehicle was a bit older, but perfectly acceptable.

Awesome service.

Our check-in person wasn't very nice and forced me to upgrade to their full cover as I didn't have a credit card, they would not accept my excess cover I had purchased elsewhere. The upgrade to full cover was also over 4 times what it would have been if I had selected this option at time of purchase (€20 vs. €90). Pretty predatory. Also the car was only half full of petrol when we picked it up. Our check out person was very nice though.

Car was not cleaned properly prior to rental, particularly from outside. Their was a dent on the front left with bumper coming lose and it was not noted in the rental documents - I had to ask the security guy to ensure it was added and he later did

Pick up location made me wait for over an hour for car availability then gave me an upgrade since no car was available for the class I booked. It was ok as the pick up location had a bunch of stores around, so just came back after an hour. Needed to change my return location, 15 minute wait on phone but was able to change no problem.

Excelente servicio

El vehículo que me entregaron en NY olía mucho a cigarrillo. Mi trayecto incluía una parada en una ciudad llamada Syracuse. Me acerqué a la oficina de Budget en el aeropuerto y me hicieron el cambio sin problema.

The staff were friendly, but the location was understaffed, so pickup took an incredibly long time.

Overall a very good experience

excelente atención, todo salí muy bien, gracias

Budget gave us a car upgrade from the Toyota Corolla to a Mitsubishi Outlander at no extra cost.

Great car

La arrendadora no respetó el seguro contra terceros que decía mi reservación que incluía. Ellos dijeron que no estaba en la reservación. Tuve que pagar otros 60 dólares adicionales por la cobertura contra terceros

I was overcharged. I reserved a US$308 including insurance and when I got to the counter they carghed me US$386 and they charged me US$140 the day after I returened the car. I feel scammed. I didn't even get an invoice while I was offrdd to get one by email.

The car was great. The explorer did not have much space for luggage.

Me cobraron ustedes en su portal una cantidad de 3600 pesos aproximadamente. Al revisar mi estado de cuenta tengo un cargo de 2400 adicional por parte de Budget. El carro está en perfectas condiciones, porque se me está cobrando ese exceso adicional?

La entrega tardó un poco más de lo esperado en parte por la cantidad de documentación a rellenar, sin embargo la persona en el mostrador fue amable y de hecho nos entregó un vehículo de una categoría superior a la contratada inicialmente.

No comments.