Europcar Car Rental

Counter staff amazing. Car was new. All god

Nos cobraron un suplemento porque según ellos el lugar de alquiler estaba cerrado cuando se podrujo un pequeño retraso en el vuelo. Por otro lado, tuvimos que pagar un seguro extra para tener el coche 100% asegurado habiendolo pagando con queeq.com

Car was brand new!

Your web-site says 9.00a.m. opening when in fact it was 9.30a.m.!? Also a bit expensive compared to other rental locations.

The car was the right size and drove well. There was a large piece of chewing gum on the passenger side floor and this was not on the defects list. There was a floor mat on the drivers side that was not fitted and moved around and eventually showed a large hole in the sound insulation probably caused by a driver wearing high heels. It would have been better to have repaired the hole. It was not easy to find the drop off location at Gatwick. When we found it a pin code was needed to enter. We had not been given a pin code.

I would like to commend Clement who was at tge office when we collected the car. He called us after our plane had landed at Poitiers and as it was late we missed our train to Angouleme, but Clement went out of his way to wait for us to arrive which wasn't until 8.30pm - an hour and a half after our original pick up time. He spoke good English which was very helpful We noticed a couple of marks on the car but as Clement had told me to email any issues to the office we did this the following day and received a prompt acknowledgement which was very reassuring. All in all we were very happy with the service.

Easy collection and return. Great little car. Excellent Service

Car condition is very good and clean!

Service staff were friendly and helpful & efficient. The car was excellent, a very nice drive.

They tried to sell me their full protection after refusing two cars with dents and scratches. One should be more careful when collecting the vehicle and should do a full check-up before getting in trouble when returning the vehicle. When staff would try to warn you if you do not take their full protection insurance while the other staff would try to blame you on scratches you did not make when returning the vehicle. Just be cautious and smart when dealing with both kinds of staff.

Too Long wait for pickup. Adding additional Driver experience was worst. We went to two Europe car offices both told us different policy - absolutely useless. Staff training issue?

The first car they tried to give us was very unclean inside with what looked like flakes of skin everywhere. They also made us wait half an hour because we had arrived half an hour early. The eventual car which we received did not have a lot of the damage which the car had, properly listed on the form. They were unwilling to either look at the damage or change the form.

Everything was perfect. Still waiting for closer contract after I returned the car and deposit to be realeased.

Charged me a cost of RM 281 due to a tiny stone chip hole on windscreen. This is totally out of my expectation since this is an uncontrollable factor. Not satisfied with the charge.

Great Car - super easy drop off!

J'ai recu un upgrade

We have accidentally left a portable car seat in the rented car. I have contacted Europecar and asked for it to be returned to us but they can’t find it. We are hoping for a better news to arrive.

No waiting at all - unexpected at Heathrow

Couldn't fault the service or the vehicle

well after all i can say its above average for the reason being some issues arise during my rental. issues have been resolve by the management smoothly but i hope this wont happen again in the future