Europcar Car Rental

The counter staff was helpful but we have argued on what`s included and not included. He tried to upsell (full insurance) even if I have explained I have the Axa Insurance booked through easyrentcars.com website. I have asked if the car is equipped for winter, the staff at the counter said I don`t have included chains in my booking and I need to pay other 6 euro/day. I have showed again my booking details, then he said I have included everything I needed. I left the airport, went on the highway and I have seen the snow chains are mandatory (even if there was no snow). Luckily, our friends were using their car and having spare snow chains in case the police would stop us. At drop off (drop off opens only at 9:00 so I had to wait in order to get my car checked). I wanted to wait because in Rome Fiumicino I had a bad experience with the check-up. Overall, I liked Europcar, but I would have preferred a bit more transparency regarding the snow chains.

We were hoping to get a Toyota Kluger but got an Isuzu MUX instead which has less trunk space. The car was quite new with 5000 km mileage. The off airport pickup counter was a 5 minute drive with the shuttle bus. It took me a long time to reach the branch by phone when i wanted to ask for directions to the shuttle bus pickup point. It took us nearly an hour to get to the pickup counter and get our car. Returning the car in Sydney airport was super fast.

Disappointing. The gentleman that served me during pick up was on a earpiece and was processing things at an extremely slow paced (furthermore I arrived late with my family and all were tired). Things were not explained clearly and proceeded to getting me to sign. The gentleman that served me was very friendly but when I asked him very clearly about the petrol issue (because I drove from somewhere relatively far but the tank shows full still), he told me all is good and money will be released. However, I realised after a few days that I was charged an extra for petrol (I would not be so disappointed if the staff told me earlier on after the check).

Staff was helpful to go through the car prior to the collection

The wait time in the queue is often a problem.

I liked Europe car they were good in the counter and drop off was also hassle free and totally free of mind. After this booking I tried with Thrifty Milan rent a car and they gave me very bad time, rude , unprofessional ,waited too long and didn’t get the car and cancelled my booking saying my credit card is a debit card in their system, WTF! which I had already used everywhere in Swiss.. That’s really when I understood quality of Europe car. I would try to Stick to Europe car but sometimes they aren’t affordable.

As the Airports are busy place, you need to keep at least 2 people for processing.

Staff could’ve been more helpful by opening the door when they can see I'm trying to push a trolley & my wife’s pushing a baby pram. Car wasn’t cleaned either & we had to ask for water when previous rental companies in Dubai provide these without asking

Very good experience being made easy by professional service from the reception desk.

The car is clean and new. It’s better for the beginner if the staff guides the customer to check the car condition before hitting the road.

Excellent third time renting nothing went wrong everything went smooth staff are very helpful!!!

Staff at Europcar Manchester UK are superb. This is my second rental from this depot over the past three years and both times the staff were helpful, efficient, and honest.

Excelente servicio y vehículos en perfecto estado.

Overall very pleased with transaction

We collected the car during midnight, there is only one person working. Thus make the process slower.

We have rented from Europcar in Japan quite a few times and always have fantastic service.

Excellent service from picking up the car and returning the car. It is v easy and convenient. The staff are friendly. Cars are clean.

The lady didn't know the rule even though she was working there for 27 years as she claimed. The rule is if somebody has an Indian driving licence and they are travelling germany for short term (less than six months) they can hire a car with the same indian driving licence with out an IDP. I requested her and tried to explain her but she wouldn't listen, although i've hired a car so many times in germany & UK with the same licence. She made me go to the local police station and when they confirmed then she gave me the car. This whole process took 2 hours and i was so much depressed by all this.

Nice prices in comparison with other rental companies, new and clean car, helpful customer service

Really long wait for pick up