QEEQ

Great booking and car, terrible service at pick up counter

About GREEN MOTION: 7.7 /10
Tried to sell more insurance coverage with big big push. Made customer to take specific photos and videos of car before start of use. Did not give any signee paper after return.
About QEEQ: 8.0 /10
Booking was easy
Reviewed: Tue, Dec 10, 2019
Medium SUV | Honda CR-V or similar

Relevant Reviews on GREEN MOTION London Heathrow Airport

R.Quek

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Full Size Van | Mercedes-Benz Vito or similar
“I felt ripped off.”
About GREEN MOTION: 5.7 /10
1. Extremely long wait to pick up car. More than 90 mins. Staff don't seem interested in processing the customers quicker. 2. Uncomfortable waiting area with no seats. I had a family of 4 with 2 young children just left to hang around the road side of the hotel drive thru, in the cold, for 90 mins. 3. Service staff tried to charge me more for the car. Very different from the fee listed on the email from Easyrentcars.com. Tried to give me reasons as to why he should charge me more until i showed him the email from your side that states the exact amount i was supposed to pay. 4. Car return: Person checking the car was unfriendly and picked on areas which were not previously recorded on the handover list when i drove the car off. When i tried to reason, he said someone from the customer service team will contact me. 5. I just saw thousands of dollars charged on my credit card statement for damages with NO communication on what these charges are. Very unprofessional of the car rental company and leaves a very sour after taste for the customer. You guys need to put a warning somewhere for customers trying the service for the first time and unknowingly get sucked in due to the low charges advertised on your site. These negative experiences brings your reputation down together with the car rental company.
About QEEQ: 10.0 /10
You need to put warning signs for customers to take note of the fine print when dealing with green motion.
Reviewed: Fri, Oct 18, 2019

R.Dixon

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Mini | Fiat 500 or similar
“Great experience but ask the right questions and check the small print. As with all life!!!”
About GREEN MOTION: 8.7 /10
We were running late and needed to contact Green motion. They did not answer their phone or respond to emails. In the end we were able to contact Easyrent cars and both Lisa and Tania were amazing. I suggest you get additional staff to answer the phone to avoid unnecessary anxiety of there are mishaps with collection. When we did arrive, the staff at Greemotion were amazing, and there is no way they could have answered the phone as they were way too busy.
About QEEQ: 8.0 /10
Reviewed: Wed, Aug 7, 2019

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Economy | Volkswagen Polo or similar
“Don't use Green Motion”
About GREEN MOTION: 7.0 /10
This company try to rip you off in as many ways as they possibily can. Be very very very carefull.
Reviewed: Mon, Aug 5, 2019

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Compact | Volkswagen Golf or similar
“Terrible”
About GREEN MOTION: 6.0 /10
The worst rental experience I have ever gone through will never use them again
About QEEQ: 8.0 /10
Telling people you need a credit card to pick up. Make people book with CC
Reviewed: Sun, Jul 28, 2019

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Economy | Toyota Yaris Hybrid or similar
“Overall good, but, there was confusion regarding Collision Damage Waiver option.”
About GREEN MOTION: 6.0 /10
It took a long time to pickup the car at customer service. Main delay was due to my CDW status. I was informed that when I booked via Easyrentcars I had not sign any Collision Damage Waiver and was asked to pay for the additional insurance. This was a shock to me as my credit card (Visa) had always covered my CDW and I have never had any problems with booking cars before. Green Motion informed me that my booking via Easyrentcars required Collision Damage insurance as there was no WAIVER. I had to resolve this dispute with the manager who reluctantly provided me with a waiver form to fill out and I avoided the additional CD insurance costs. My suggestion would be for Easyrentcars to clarify the CDW status on the booking screen to avoid any confusion with the rental company even though the included basic insurance indicates Collision Damage Waiver, Theft Waiver and Third Party Liability protection.
About QEEQ: 8.0 /10
Reviewed: Wed, Apr 17, 2019

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