QEEQ
About GREEN MOTION: 4.3 /10
The deposit was very high.
Reviewed: Wed, Jul 24, 2019
Compact | Volkswagen Golf or similar

Relevant Reviews on GREEN MOTION London Heathrow Airport

R.Quek

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Full Size Van | Mercedes-Benz Vito or similar
“I felt ripped off.”
About GREEN MOTION: 5.7 /10
1. Extremely long wait to pick up car. More than 90 mins. Staff don't seem interested in processing the customers quicker. 2. Uncomfortable waiting area with no seats. I had a family of 4 with 2 young children just left to hang around the road side of the hotel drive thru, in the cold, for 90 mins. 3. Service staff tried to charge me more for the car. Very different from the fee listed on the email from Easyrentcars.com. Tried to give me reasons as to why he should charge me more until i showed him the email from your side that states the exact amount i was supposed to pay. 4. Car return: Person checking the car was unfriendly and picked on areas which were not previously recorded on the handover list when i drove the car off. When i tried to reason, he said someone from the customer service team will contact me. 5. I just saw thousands of dollars charged on my credit card statement for damages with NO communication on what these charges are. Very unprofessional of the car rental company and leaves a very sour after taste for the customer. You guys need to put a warning somewhere for customers trying the service for the first time and unknowingly get sucked in due to the low charges advertised on your site. These negative experiences brings your reputation down together with the car rental company.
About QEEQ: 10.0 /10
You need to put warning signs for customers to take note of the fine print when dealing with green motion.
Reviewed: Fri, Oct 18, 2019

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Compact | Volkswagen Golf or similar
“Good price”
About GREEN MOTION: 8.0 /10
Staff try to get as more money as they can to get you pay full insurance and cover or they give you hard time
About QEEQ: 10.0 /10
Good service
Reviewed: Sat, Jul 27, 2019

n.virani

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Economy | Volkswagen Polo or similar
About GREEN MOTION: 10.0 /10
staff is friendly and helping.easy process and definitely recommended to all.
About QEEQ: 10.0 /10
you are winner as you provide good customer service
Reviewed: Fri, May 31, 2019

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Economy | Toyota Yaris Hybrid or similar
“Overall good, but, there was confusion regarding Collision Damage Waiver option.”
About GREEN MOTION: 6.0 /10
It took a long time to pickup the car at customer service. Main delay was due to my CDW status. I was informed that when I booked via Easyrentcars I had not sign any Collision Damage Waiver and was asked to pay for the additional insurance. This was a shock to me as my credit card (Visa) had always covered my CDW and I have never had any problems with booking cars before. Green Motion informed me that my booking via Easyrentcars required Collision Damage insurance as there was no WAIVER. I had to resolve this dispute with the manager who reluctantly provided me with a waiver form to fill out and I avoided the additional CD insurance costs. My suggestion would be for Easyrentcars to clarify the CDW status on the booking screen to avoid any confusion with the rental company even though the included basic insurance indicates Collision Damage Waiver, Theft Waiver and Third Party Liability protection.
About QEEQ: 8.0 /10
Reviewed: Wed, Apr 17, 2019

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Economy | Volkswagen Polo or similar
“Car great . Service terrible.”
About GREEN MOTION: 8.0 /10
Agent was not able to honour the price agreed. He insisted I paid for additional insurance I did not want or need as I have a credit card that covers car insurance. He repeated refused to accept my position. He just said he could not let me have car without an extra insurance payment that was four times the cost of the rental itself. The only choice he gave me was to take it or walk away with no car. I shall never book with them again unless this issue is explained properly.
Reviewed: Mon, Feb 18, 2019

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