QEEQ

I felt ripped off.

About GREEN MOTION: 5.7 /10
1. Extremely long wait to pick up car. More than 90 mins. Staff don't seem interested in processing the customers quicker. 2. Uncomfortable waiting area with no seats. I had a family of 4 with 2 young children just left to hang around the road side of the hotel drive thru, in the cold, for 90 mins. 3. Service staff tried to charge me more for the car. Very different from the fee listed on the email from Easyrentcars.com. Tried to give me reasons as to why he should charge me more until i showed him the email from your side that states the exact amount i was supposed to pay. 4. Car return: Person checking the car was unfriendly and picked on areas which were not previously recorded on the handover list when i drove the car off. When i tried to reason, he said someone from the customer service team will contact me. 5. I just saw thousands of dollars charged on my credit card statement for damages with NO communication on what these charges are. Very unprofessional of the car rental company and leaves a very sour after taste for the customer. You guys need to put a warning somewhere for customers trying the service for the first time and unknowingly get sucked in due to the low charges advertised on your site. These negative experiences brings your reputation down together with the car rental company.
About QEEQ: 10.0 /10
You need to put warning signs for customers to take note of the fine print when dealing with green motion.
Reviewed: Fri, Oct 18, 2019
Full Size Van | Mercedes-Benz Vito or similar

Relevant Reviews on GREEN MOTION London Heathrow Airport

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Compact | Volkswagen Golf or similar
“Terrible”
About GREEN MOTION: 6.0 /10
The worst rental experience I have ever gone through will never use them again
About QEEQ: 8.0 /10
Telling people you need a credit card to pick up. Make people book with CC
Reviewed: Sun, Jul 28, 2019

Samir

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Mini | Fiat 500 or similar
About GREEN MOTION: 8.7 /10
It would be better to describe the way much clearer and from Heathrow Airport to your location, find it very difficult to locate the shuttle and the right terminal. I ended up taking the TFL buses. Also make it simple to just say that your office is actually the Holiday Inn building, rather than a door number and a street name etc... Thanks
About QEEQ: 10.0 /10
Reviewed: Tue, Jul 23, 2019

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Compact | Volkswagen Golf or similar
“Insurance coverage is unclear and you generally feel ripped off by easyrentcars and green motion”
About GREEN MOTION: 6.7 /10
Counter staff not very polite, very inconvenient site miles away from T5, Hoppa bus to get to green motion was very expensive.
Reviewed: Tue, Jul 23, 2019

Seema

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Mini | Fiat 500 or similar
“Quick, easy, hassle free, great car”
About GREEN MOTION: 8.3 /10
Quick and easy service. The car was clean and had loads of great features. Also an upgrade from the Fiat 500, I got a Peugeot 208. Such great value for money. Friendly staff. No complaints from me.
About QEEQ: 10.0 /10
Had never used Easy rent cars before, but will again, the price drop rebooking service was fantastic. So cheap that I cancelled my 1 day booking and extended it to 10.
Reviewed: Thu, May 9, 2019

Happy Traveller

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Economy | Volkswagen Polo or similar
“Excellent rental experience”
About GREEN MOTION: 9.8 /10
Like: We didn't have to wait in line, either for pickup or drop off. The price of the rental was very reasonable. We were given a free upgrade to a larger yet still fuel efficient vehicle, and the car had GPS, which would have cost us substantially more than the total price of the rental if we had to pay for it.
Dislike: Although you can pick up or drop off your car between 06:00 and 22:00 at their Heathrow Airport location, you can only call them (or any other Green Motion office) between 09:00 and 17:00. Also, we had to pay 9 pounds each for my wife and me to ride the Hoppa Bus from Heathrow to Green Motion and back again. While the car rental broker company, EasyRent, said that we would not be reimbursed for this fee, the supplier, Green Motion, said that we would, and we have not yet resolved this issue.
Reviewed: Tue, Sep 25, 2018

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