QEEQ

Overall good, but, there was confusion regarding Collision Damage Waiver option.

About GREEN MOTION: 6.0 /10
It took a long time to pickup the car at customer service. Main delay was due to my CDW status. I was informed that when I booked via Easyrentcars I had not sign any Collision Damage Waiver and was asked to pay for the additional insurance. This was a shock to me as my credit card (Visa) had always covered my CDW and I have never had any problems with booking cars before. Green Motion informed me that my booking via Easyrentcars required Collision Damage insurance as there was no WAIVER. I had to resolve this dispute with the manager who reluctantly provided me with a waiver form to fill out and I avoided the additional CD insurance costs. My suggestion would be for Easyrentcars to clarify the CDW status on the booking screen to avoid any confusion with the rental company even though the included basic insurance indicates Collision Damage Waiver, Theft Waiver and Third Party Liability protection.
About QEEQ: 8.0 /10
Reviewed: Wed, Apr 17, 2019
Economy | Toyota Yaris Hybrid or similar

Relevant Reviews on GREEN MOTION London Heathrow Airport

A.Daley

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Economy | Volkswagen Polo or similar
About GREEN MOTION: 9.3 /10
Got stung on the fact that on didn’t have a valid UK credit card but wasn’t too much and the guy working there was super helpful and managed to sort it out for me so I didn’t have to pay crazy amounts! Very helpful! Would book again!
About QEEQ: 10.0 /10
Great service! Quick processing and all super helpful! will definitely book again!
Reviewed: Thu, Aug 29, 2019

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Mini | Fiat 500 or similar
“The car was fine, the drop off good but the insurance up sell was predatory and very off putting”
About GREEN MOTION: 6.3 /10
I felt that Green Motion used a VERY slow collection process to 'intimidate' customers into taking comprehensive insurance. The 'information' video went on and on and on about how long it would take to find and note every mark on the car before you drove off on it - with the implicit message being that if you didn't do this you would definitely be charged for all marks on return of the vehicle. In addition to this, if you didn't take comprehensive insurance, the deposit taken from your credit card was massively more.
About QEEQ: 8.0 /10
Reviewed: Fri, Jun 28, 2019

Z.Noor khan

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Compact | Volkswagen Golf or similar
“excellent”
About GREEN MOTION: 9.3 /10
it took awhile when pick-up a car due to manual filling the form. but with the helpful staffs , i have nothing to complaint.
About QEEQ: 10.0 /10
so excellent, everyting perfect for me. will go no other company
Reviewed: Sat, Jun 22, 2019

P.Gradidge

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Economy | Volkswagen Polo or similar
“GOOD EXPERIENCE”
About GREEN MOTION: 6.3 /10
Staff try to upsell.Booking out of vehicle process not needs attention.
Reviewed: Tue, Jun 11, 2019

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Mini | Fiat 500 or similar
“Slow”
About GREEN MOTION: 7.7 /10
Allow extra time to pick up your vehicle the office is tiny and busy. I had to wait outside when I first got there as it was jam packed. You when have to walk to the other side of the hotel to collect your car.
About QEEQ: 10.0 /10
Reviewed: Wed, Jan 30, 2019

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