SICILY BY CAR CAR RENTAL REVIEWS

The price of hire was expensive compared to renting in other places. Maybe the Sicilians are too greedy. Pick-up was a farce: it took two and a half hours! Never before have I had such a disagreeable experience. Too many people, too few staff, and on that basis alone I would be reluctant to use Sicily By Car again. This must be better in the future.

Good

Good

All great, smooth check in, didn't have to wait more than a few minutes, before somebody came to the desk, as there was nobody there. Also the lady did not push us to take their insurance, which was amazing. Price was quite expensive, so not a very good value for money. Car was in a very good condition, almost brand new.

I found the excess protection insurance quite expensive, almost £100 for a week, on top of the £410 car rental. It's true that you have peace of mind, if you take it, but was too much. I was a bit stressed, but never ever had any incident with a rental car.

Sono sempre gentili e veloce

Tutto bene

Good price in first place. Car upgraded and was a brand new high spec. vehicle. Very pleasant and helpful check in lady with no attempt to sell extras. First class in every way

Love price protection tracker and rest of the system very easy to navigate.

Booked Citroen Berlingo category and got a downgrade to a smaller car. I couldn’t put all my family luggage in. The staff was very helpful to solve the problem. Got a bigger car after some discussions. However, in a dire condition. One side was very scratched, the side doors didn’t close properly and I got it with an empty tank instead of ‘full to full’ according to my contract.

great experience

Very satisfied with their service, the car was impeccable and it was as same model as advertised, so we could enjoy the Italian summer with this Italian convertible car!

All good! Thanks for a nice price!

Condizione della vettura non era buona in senso che mancava l’acqua al tergicristallo e una ruota perdeva aria continuazione, dovevo gonfiare per tutta la settimana

Ottimo

Be careful with this company.

We had a great experience. Courteous staff, nice car.

The staff at the service counter was very nice and helpful. Once we got near the car area, we could not find our car since the car key had dead batteries. We asked to be changed but the guy refused. Also, the car was not clean from the inside.

Very efficient and convenient. Highly recommend.

Required a credit card. Very reluctant to accept my Monzo debit card but did agree in the end.

App always logs me out!!! And it shifts current reservation to a past reservation the moment the time has passed so hard to find. Odd UX.

I arrived in Venice at 10:15 pm and the employee at the pick up told me that, had I arrived after 11:00pm, I would have been charged of 45 Euros, a penalty that is not mentioned in the contract "since it doesn't happen often"! This is a very serious and unfair violation of a correct communication to the customers. I am not questioning the choice of the company about charging extra money for late evening pick-ups, I am greatly disappointed that the company doesn't mention it in the contract. I can't accept this way of behaving, I am not going to recommend Sicily by car if this lack of communication doesn't change.

the car was dirty outside. Usually I get clean cars from them. I knew that they will charge 45 euro for pick-up after 11pm, but this is not written in the contract or in any case I didn't find it anywhere. it should be clarified

Good and Quick service. Till now fully satified

Perfect with app; lowest prices

Cars are larger than expected (booked a small SUV and got a Seat Ateca, which is a medium sized SUV). Pick up and drop off went smoothly. Price very good. Car condition as new.

Fantastic value for money and a great car.

Very good price.

Everything was ok. We got a car very quickly. Car was in a perfect condition.

Molto veloce

Comodo e costa poco