CAR RENTAL REVIEWS ON SICILY BY CAR AT MILAN MALPENSA AIRPORT, MXP

I arrived a minute after midnight at their office, had to wait in the queue anyway, and the was made to pay 45 Euros for "out of normal hours" pick-up of the car (i.e. past midnight). Pathetic...

Extremely slow service, it took two hours after arriving to finally get the car. No easily visible signs anywhere at MXP, which made both pickup and drop off even more frustrating.

It took ages to collect the car, staff was rude and constantly try to cross sell and up sell other insurance package and car upgrade etc.

They are perfect.

Long queue at pick up. Instruction on pick up location in Milan airport could be more detailed .

Car was in good state and easy to find. Return was easy BUT we had to wait 1h40m to collect our car. Staff at the desk were extremely helpful and kind, but two people can hardly deal with twenty customers in a reasonable time. And I understand it is always like this in the evening. The counter is seriously understaffed.

Very helpful and friendly guys at drop off place.

ได้รับรถที่ไม่ตรงกับรุ่นที่จองไว้ ซึ่งได้e mailไปถามไว้แล้วก่อนหน้านั้น ได้นับเมลตอบกลับมาว่ามีรุ่นรถที่จองไว้อย่างแน่นอน แต่พอวันรับรถจริงกลับไม่ได้รถที่จองไว้ รถที่จองไว้คือ Peugeot3008 รถที่ได้รับคือ Fiat500x ใช้เวลาในการติดต่อรับรถช้ามาก เจ้าหน้าที่มีน้อย ลูกค้าเยอะ แต่ละคนใช้เวลานานมาก ต้องเผื่อเวลาไปเยอะมากๆ

เจ้าหน้าที่ได้ตอบข้อสงสัยผ่านทางอีเมล์ได้รวดเร็ว

Quite slow service in picking up point, the car was not ready to be taken.

All very well.

The staff were very pleasant and everyone spoke English. There was definitely pressure to spend more money at the desk (for insurance, car upgrade, etc.), but that is not unusual. Very pleased that we were able to drive to Switzerland, France and Monaco with no extra fees. We booked a "Fiat 500 or similar" and got a fairly new Fiat Panda.

Excellent platform. The Price Drop Protector automatically re-booked us for a lower price, which was a nice surprise. But more importantly, this is the only platform I have found that provides clear information on insurance as well as cross-border travel fees.

1st of all the car I booked was BMW X5, what I got was VW Tiguan. no way they are similar. At the counter there were many customers for the 2 staff available at that time. they were good but we had to wait about an a hour to get the car. also I paid for full coverage insurance, yet they charged me again for CDW and Theft Waiver.

I think the word similar should state what are the similar cars to the mentioned one, so we are aware of what can be expected.

Absolutely dreadful service and was swindled our of more money as well

I received a Romanian made Dacia car even without parking sensor a model of 5 years a go , even if the car was new with low kilometers on the records It’s true it was saying ford siesta or similar but the Dacia even if new car was an old model All other was fine, maybe they guess I was the one to give a unwanted car , as I see other Ford Fiesta and in the similar range several cars It’s the second time I use Sicily by car the previous one was fine this time I am not really satisfied only for the car received, such car shall not new be there ! I am not sure I will use them again as with this experience I am but discouraged

Easy and fast as always , will re use them

Given nice choice of vehicles in class. Good service.

If it can provide longer rent over 28 days will be better

Car was not that good technical condition

The Best company from value for money point of view

easy to book and good prices