Loved it and looking forward to future bookings.

I booked a medium SUV - Mitsubishi ASX or similar - and received a Holden CHR which is a small SUV. For the price I paid I feel I didn’t get value for money. The CHR didn’t even fit 2 large suitcases in the boot, which was a key consideration of my purchase. The CHR also had dents on the passenger side. Apart from that the car was clean on the inside, fairly new and easy to drive. The customer service was good, even though we noticed an available Mitsubishi ASX sitting in the Budget carpark.

The booking was easy to use. I used the live chat to notify Budget my plane was running half an hour late. At first I didn’t think the customer service staff helped me but in the end she notified the local Budget agent, which was great.

Partly my fault process long as I went to eurocar instead budget, so waited in line twice. I misunderstood position of car in Carpark. I spent half an hour with sore feet ( new shoes) spitting rain before finding car parked in avis.

We are very happy with the car, just that it has limited boot space for luggages

Easy n convenient to make booking. Been using this website for car rental for about a year now. Happy with it.