CAR RENTAL REVIEWS ON BUDGET IN NEW YORK

The car suited us perfectly for our two hour drive to Philly, and it was presented to us in a very clean condition.

Incredible value, and a painless booking experience. Thank you!

The wait was HORRIBLE. We were lined up outside. We waited about 2 hours. I will NEVER recommend this location! That said, the staff was pleasant and the car was great.

You have a spelling mistake in your questions here in this text box -- "betther." It was confusing that my reservation said the address but not that it was through Budget. I was super nervous that it wouldn't work.

The SUV I received was great and just what I needed to transport my family and my luggage.

I really like using the easyrentcars app, it really takes car rental booking to another level.

Car was grand

Will use again

I made a reservation for a Chevrolet Suburban. We received after a waiting time of more than 2,5 hours (NY, 49th street) a Ford Flex with 50% gas in it. This car did not meet the rented type, nor our expectations. The only comment I got: " we have no other cars, you can go to any airport in the US to change it for a Subrurban type". They did not bother to make a phone call or anything else. I went to La Guardia and Kennedy Airport without result. People there were friendly, but could not help me, because my "request to change" should have been reported upfront..... I finally managed to change the car at Warwick Airport near Providence. I cannot believe such a bad service.

The wait at the Budget line at JFK was HORRENDOUSLY long. I arrived only ti find the longest queue was for Budget. I stood in line from 10.30am until 12.30 noon before i was able to get to the counter. The lady who served me mumbled away for most of the time and would walk away from the counter from time to time. It was a shoddy experience. IT WAS THE FIRST TIME I HAD EXPERIENCED SOMETHING LIKE THIS.

Issues with pick up we waited a long time to get the car in line then was embarrassed because they wanted two credit cards which I did not travel with two and additional money which I was NOT expecting!!! Ultimately charged much more than quoted upfront despite following rules returning vehicle is new condition with a full tank of gas!

Booked easy but needed the detailed about bringing two credit cards.

Was so much disappointed budget did not offer the car I rented, neither similar. Was much smaller size not enough for the baggage. Waiting time was so long . Staff was not very helpful

Booking process was so easy Excellent

Amazing customer service amazing location no long waiting lines guys are amazing. My car was absolutely immaculate fantastic condition loved it

Car was practically new and drove like dream. Very spacious and kids loved it too. So was very happy. However price was a bit higher than I anticipated. Booking price got increased by $100 at least.

Booked car seats for kids and a baby but when I got to pick the car up there was only one car seat coming up this additional cost at collection.

You have to take in account that people who rent a car, don't know necessarily all types of cars, so the person who gives you the key to the car has to ask if you know the specifics of the car to rent. Finally a colleague came to help. When I brought back the car, everyone was helpful and nice. Thank them please.

The car from inside was not clean

They are thief, my rate for rent was 230 so I pay 369 don't belive them

They didn’t have the reserved car

Car were changed for more acceptable to me with no extra charge

Got very good price from the very beginning

Counter stuff was very helpful! the car was in perfect condition.

Booking procedure is very easy and user friendly! the site was probably the best among all other car rental sites i visited. I will definitely use it again.

The wait for pickup was really long. There should be a way to pre-register a few things beforehand or extra staff. Also the car had a weird cut in the tire which I wasn't sure was safe but no one is on site when u pick up the vehicle so I could not ask. Also they were a bit weird when it came to tolls and I did not understand the associated fees

Very good experience with the car.

Very good..giving wide choices to choose from...easy procedures

Pick up time too long.

Ordered a large Chevrolet Surburban, but got down graded to a Ford Explorer ( Tahoe size ). Took 1,5 hour to get the car.