CAR RENTAL REVIEWS ON THRIFTY AT SAN FRANCISCO AIRPORT, SFO

Terrible slow customer service. It took over 1 hour to stand in line and wait to pick up car. Each customer was taking over 15 minutes. Most other companies take only 5 minutes or so per customer. Terrible wait in line at 2 am in the morning. Staff had a good attitude, but when you wait that long with a 6 year old boy at that time at night your a mentally and physically done.

The customer service representatives at this location were amazing! they were helpful and happy

so far i am loving using this website to book rental cars. very easy and like that i gain points on my purchases

The car was good, but I am waiting for the refund, I didnt receive the whole deposit 200 , only 122

should have explain all the additional charge to the customer

Was very expensive for the short time we had it is my only complaint

There was no proper queuing system at the Thrifty shuttle pick up point. We had 8 pieces of luggage (inc car seat and pram) and it was impossible for us to get on the shuttle bus that takes us from the Thrifty drop off office to LAX. The buses that came were either full or people have no consideration that we arrived first. We ended up having to call UberXL.

Every thing was simple and efficient, nice work by staff.

In the first check in point staff promised me to upgrade a larger car but although I waited about an hour the garage people couldn’t get are promised car but they gave me the same category SUV. Simply they made me wait an hour but didn’t keep the promised car size

Car was small, we book a much bigger car. When we arrived at the counter they did not have what we reserved.

Thrifty didn’t have a hybrid car when I came for pick up. They offered a full size car. I don’t want to wait any longer due to long flight plus time zone difference. The receipt shows a few dollars more than the reservation. I am okay with it. The car is in good condition and very clean. However, when I returned the car, I got a receipt that charged double the reservation amount. The per day rate went up to $45 instead of $30 at reservation. I was in rush catching up the flight, that had no time to argue with Thrift. Very annoyed.

Like: Good Price, Good car

Like: Service staff was friendly and helpful
Dislike: Waiting time at SF airport car pick up was too long