Will not ever be using easy rent again. So bizarre. Staff don't seem to be able to answer basic questions. Too much mucking round with pick up and a lack of flexibility when our flight was canceled unexpectedly. Staff were quite rude and difficult to understand.
Car was in bad shape, seems like it could breakdown any moment, i believe the car was almost 10 years old. Exterior was covered with so many dings and dents it was a pain to look at.
requested the counter staff to change to other vehicles but he claims it is not possible even thou there were plenty other vehicles outside that looks much more decent and newer.
Counter staff mentioned that since i was covered under third party insurance company i shouldnt have to worry about them claiming against us, not sure if i am being charged yet as no information was made to me till date.
NEVER EVER RENT FROM THEM.
About QEEQ:8.0/10
Should do a review of the rental companies that are listed on the platform, so as to ensure quality listings and companies that are not as honest.
Waited a long while for shuttle and also to get our car as the pick up location was not at the airport but off-site. We also had to make a local call to contact the company for a shuttle and that means overseas call charges for foreign visitors like ourselves. When we picked up the car and asked for the company to mark out all the scratches, they said it was our responsibility to take photos and accept the car, which already had scratches all over. They claimed that they already had a database of the car's scratches before handover (which they did not show us as they did not have it available then), and the onus was on us to do a comprehensive 100% check capturing pictures of all scratches (hard to do after a 14-hour flight!). When we returned the car after completing the rental, they claimed that we had caused some new surface scratches on the bumper even though I was not involved in any accident, and suddenly they made available a tablet showing the pictures of the pre-existing condition of the car before rental. We were made to pay an excess of $4000 before we were allowed to go catch our return flight, and the attitude of the counter staff was rude and terrible in the whole process, basically holding us back from leaving. Have shared the story with Easyrentcars on the pain points trying to claim back the partial excess from the so-called damage repair costs for the surface scratches which are just a few of the many across the car. Won't rent from these guys ever again and would recommend all NZ visitors to avoid renting from them. Unethical behaviour.
About QEEQ:9.0/10
Appreciate Easyrentcars helping me claim back the partial excess, especially since the car rental company did not want to respond to me on how they have repaired the vehicle and how much it cost even after 3 weeks. Find it unbelievable that they actually repainted the whole bumper to cover up the scratches and it costed them around $1000 (see attached photo for scratches at left corner of bumper). But really big thanks to Easyrentcars for helping me close the case with the rental company and move on.
It makes customer extremely uncomfortable when your staff conducted forensic check on the returning car for almost 15 min. It does not work that way in the car rent industry.
Pick up from the airport was ok. When we got back to the office we had to wait 20 minutes as only one staff member was there and another customer was being looked after - that meant the whole pick up process took almost 45 minute from arriving at the offices to leaving the offices.
The corolla we wanted and booked wasn't available so we were given an equivalent car we were told from the same class- however it was a 1400cc car not the 1800 cc car we booked- I dont believe they are the same class of car with a much smaller motor. We were offered a corolla but told had to wait 30 minutes - then after 30 minutes were told the corolla was not available as they only had a newer car and we needed to pay more to get it.
They upgraded us to a bigger car for no extra cost. The car had a number of dints etc however it drove well, was comfortable and for the price was excellent value for money.
About QEEQ:10.0/10
Easy to book. Would be good to have a currency change ability to pay in AUD as opposed to US. Value for money was amazing and very easy process from start to finish.
Happy with the price paid. Car had lots of scratches and dents - I had to take lots of photos to make sure that I wasn't going to be charged for anything post-hire. Service was a bit slow on pick up - staff were available but did not attend the counter to serve us.
“Not as good as auckland, biased towards Chinese customers”
About EZU:9.3/10
The car was clean inside but outside was dirty, pressure washed that didn't clean very well. Car was function but old 5-6 years at a guess.
About QEEQ:10.0/10
Was hard to figure out who you were renting from. The facilities at christ church were less than acceptable the toilet was dirty and just not tended too. Staff were ok but pushed us aside when an arrogant Chinese party turned up an took over and took our ride back to the airport so we had to wait another 30 mins.
Besides credit cards and debit cards, now you can pay for online car rentals with cryptocurrency in 2020. Bitcoin(BTC), ethereum(ETH), and bitcoin cash(BCH) are accepted. Wonder how long does a bitcoin transaction takes and how to pay with bitcoin? Read our FAQs.
G.Chauhan
-
-
-
-
View more >L.Petterson
-
-
-
-
View more >-
-
-
-
View more >-
-
-
-
View more >A.Sembey
-
-
-
-
View more >Y.Yuanfeng
-
-
-
-
View more >-
-
-
-
View more >Wong Chak Hin
-
-
-
-
View more >Y.GONG
-
-
-
-
View more >D.Williams
-
-
-
-
View more >K.Ryan
-
-
-
-
View more >S.Raman
-
-
-
-
View more >Lusi
-
-
-
-
View more >C.Mabel
-
-
-
-
View more >FamilyRental
-
-
-
-
View more >T.Lynwood
-
-
-
-
View more >Pavel
-
-
-
-
View more >NZfrequentflyer
-
-
-
-
View more >arwV8
-
-
-
-
View more >A.CHIN
-
-
-
-
View more >Car Rental Companies AT Christchurch Airport, CHC
Check out this.