other than delay in pick-up, overall experience is positive. will consider to use EZU in future.

Great staff. The car needed some small things fixed. It needs a wheel alignment as it does pull to the left, the lights are poor for night driving.

Didn’t get the specific car we ordered. Replacement vehicular had less space!

Worked well, price dropper didn’t benefit us!

Fast airport pick up, pleasant staff and a clean, cheap and reliable vehicle.

Easy to navigate booking system.

The car provided was a 2007 model with 140,000 kms on the odometer. We rented an ‘economy’ size car but received a car that most rental companies would classify as ‘compact’. Half way through our journey, we realised the front tyre was so bald that the wire was showing. The spare was only an emergency temporary spare and not sufficient to travel the distance required for the rest of our trip. We contacted the emergency EZU number and had no answer. When we got through to EZU the staff simply said ‘take it to a mechanic and we’ll sort it out when you return the car’. We were in Queenstown and attempted to take the car to EZU’s Queenstown branch but could not locate it and their customer service refused to provide the address. The only options provided by EZU were to repair the car ourselves or leave it at the airport (without a replacement provided). Overall, EZU were difficult to deal with, we were given an unroadworthy car and no emergency assistance.

The car met our expectations