Counter staff were good, unfortunately had to wait 20 minutes outside terminal for staff member to take me to car. Drop off pick up guy was a little late because of language barrier they went to domestic terminal not international, wait 18 minutes. Still waiting for credit card holding to be returned?
The car that I rented is good in the interior but the exterior is bad with scratches everywhere and the front bumper clip is broken which caused the bumper to slightly detached. Your staff told me that the bumper which is slightly detached is caused by me. Very unprofessional as he should check first on the pick up car acknowledgment before accusing me for causing it.
I have used National earlier too and the cars given are usually new and are in great condition. The Phuket counter is very helpful. They replaced the car immediately on being notified of a weak battery.
About QEEQ:10.0/10
I have used other platforms but find Easy Rentcars superior and more competitive. Also the customer care chat is prompt and solution worthy
The service at National was good. No issues there. Quick check-in, then waited just a while to be brought to the carpark to inspect and pick up the car.
The car was just alright. It was a bit scratched up and was a 1.2L so it was tough getting up some of the hills in Phuket. I had rented cars in Phuket before and it seems that the local agencies had newer cars.
About QEEQ:10.0/10
Easy comparison for car rentals, resulting in great value. Also, the car insurance costs are reasonable too.
The staff at the desk in Phuket airport were efficient. The only problem I had was where in the car park Iwas supposed to meet their guy to hand the car over. A similar problem occurred when dropping the car off. The collection and return was the only problem that I had with National. The car was just what I expected.
About QEEQ:8.0/10
Easy booking and paying online. Once I had the voucher I had no need to contact Easyrentcars.com.
Because we wanted to drop the car off a few hours later than pick up, National made us make a second reservation for the same day and charged double the rate of our original reservation. Come to find out after paying all the extra and spending an hour at the booth we could have cancelled everything and rebooked for 3 days instead of 2 and a separate one and spent way less. It was a really poor experience. Also because we were told and required to do it the way we did our second reservation was a nicer car but we were downgraded to the car of the first
The car was dreadfully underpowered. Automatic that could barely manage some of the hills in Phuket. This is the second time I`ve had this experience and it makes me wonder if it is intentional! There were only two of us but had we had a car full we would have been pushing it up some hills! It was a new car too!
Besides credit cards and debit cards, now you can pay for online car rentals with cryptocurrency in 2020. Bitcoin(BTC), ethereum(ETH), and bitcoin cash(BCH) are accepted. Wonder how long does a bitcoin transaction takes and how to pay with bitcoin? Read our FAQs.
A.Madden
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