TIMES CAR RENTAL REVIEWS

Very efficient service

Easy to use. I like it

Provide umbrella in the car will be good as an added value for the customer.

The car that I rented wasn't available and the person who serviced us immediately upgraded us to a practically new car with less than 3km on the odometer. Even though the car rental office closed at 8pm, there was someone waiting for us as we exited the airport close to 9pm.

The site was easy to navigate and customer service representatives responded to my emails within 30 mins.

I booked the car with an ETC card (CEP), and pre-paid for a lump sum of 8000￥。After returning the car, the total cost for the ETC showed 24020￥。The counter said I used some road that not covered by CEP, so I need to pay the different of 10460￥。But when I back home, check through the table they gave me, it shows that the counter girl over charge me by 1580￥。I still waiting for their reply.

This platform is good, respond fast and very helpful, will book through them again. Thank you!

Better rate than competitors.

Easy to navigate Bette rates

Excellent.

staff patiently and politely

The pick up service from the airport was terrible. I emailed there customer service to let them know my flight arrived after the normal working hours at the terminal checking desk and was told that if I was there by 10pm that was fine. I used there counter phone at 9-20pm to arrange a pick up and they kept using excuses not to come to the airport, saying I had cancelled the booking, my international driving permit was not valid even though they had not seen it and may be I couldn't drive in Japan even though they drive on the same side of the road as Uk. To get a pick up I had to ask a very helpful young man from the adjoining car hire counter to talk on the phone for me. He even photocopied my passport and both driving licences and emailed them to the Times car depot. It took him until 10-15pm to get them to agree to come and collect us from the airport. We had to wait another 30 minutes whilst the airport was closing down for the night. When we got to the depot it took a long time to sort out the paper work and then we were given quite an old car with not much tread on the rear tyres despite the fact I was hiring for over 3 weeks.

Times car rental was very helpful, had no issue with them.

Good service and reliable

Good job

Not particular on rental company but on the KEP expressway pass coverage, which is not very clearly stated.

Tuvimos que esperar más de 90 minutos para que nos atendieran, no hablan inglés ni nos dijeron nunca el motivo por el que tuvimos que esperar tanto. Atendían antes a clientes que llegaban más tarde que a nosotros. Con un niño de 5 años no es una buena experiencia. No lo recomiendo porque para viajes de pocos días perder tanto tiempo solo en recoger el coche es muy malo y es muy frustrante no poder comunicarte porque no hablan tú idioma o inglés. Mi sensación es que cogieron muchas más reservas de las que podían atender y por eso fue más barato. Para compensar nos regalaron el depósito de gasolina. El GPS en inglés vale para poco, en realidad el interfaz está en japonés, solo las indicaciones de voz son en inglés. Si puedes usar Google Maps y tener el GPS adelante coche para una emergencia pues mejor.

Al principio no nos garantizaban la silla infantil pero tras solicitar garantía en la reserva (sin la silla no podíamos coger el coche) nos confirmaron la reserva de manera rápida.

After return car. No service to send back to hotel nearby.

About Map code is japaneses language only , it’s not practical . If company can provide manual booklet and code for tourism place , it would be wonderful.

Overall acceptable, but no air conditioning at rear seat

The car body is a bit dirty. And need to check everything celarly as find some scratches on the car body.

Gd platform and cheap price!

I ordered ETC card for passing toll gate but they said not available or something I don't understand from their staff speaking.

None

Seamless process. Polite and helpful

Nil

The car was a bit old and not in very good conditions

Fairly good

Times did not send a pick up to Matsumoto station as advertised. However they arranged to drop us back to the station in the night.

Got the best deal here for the high season of golden week .