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Live Chat Email Us Service Code: 7254688336
Reviewed: Thu, Nov 21, 2019
About Firefly: 7.3 /10
The operator at rental desk charge us for more than 100€ first without saying anything at all. Then we claim that there is no hidden cost which we should pay and then they start talking about insurance! Very tricky
About QEEQ: 8.0 /10
Mini | Fiat 500 or similar

Relevant Reviews on Firefly in Spain


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Economy | Opel Corsa 2 Doors or similar
Reviewed: Thu, Aug 8, 2019
“Chosen because it was cheapest - only later did we realize just what good value!”
About Firefly: 9.3 /10
It was a long wait in the hot sun ... a water cooler would be good! The car was bigger/better than expected. No pressure to buy extra insurance, just asked if we had it and accepted it. Initially they wanted to charge an old-person supplement but accepted the letter I'd printed from Easy Rent saying there would be no extra charge. I was unaware of the 'service' charge for filling the car (it was full to empty policy) - and how anyone can justify 30euros to take a car to a garage and fill it up is unbelievable! Return was easy and we were told we'd get some cashback for the fuel that was left - I've no reason to believe otherwise but at this point (48 hours after drop off) nothing at all relating to this booking is showing on our credit card statement.
About QEEQ: 10.0 /10


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Economy | Ford Fiesta or similar
Reviewed: Thu, Jul 11, 2019
“Excellent, superb service and great car, good value and all went really smoothly and no queue too!”
About Firefly: 10.0 /10
The staff were excellent, condition of car great and excellent value for money! Only comment I'd make is some guidance on the car itself would have been good - we struggled with the built in sat nav. We could have gone back to the counter and asked but as I had my own one with me we just used that.
About QEEQ: 10.0 /10
Price drop did work!


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Mini | Fiat 500 or similar
Reviewed: Fri, Apr 12, 2019
“Very unhappy with firefly.”
About Firefly: 8.3 /10
From the beginning the vehicle was not ready, even though I had a reservation for 6PM. I had to wait one hour and twenty minutes. Expect to pay many additional charges. For example, if you decide to take the vehicle for 1 day to another country, they charge you $7.50 for the days of your rental contract (not the days you take the vehicle out of the country [suppose I rent for 30 days in Madrid and want to go to Portugal for one day, they charge you for the 30 days]). They also charged me 26 euro for a “service” fee, which I thought I wouldn’t have to pay since I brought back the vehicle full, but they didn’t care and didn’t want to change the contract “full to empty” to “full to full”. Very unhappy with firefly
About QEEQ: 10.0 /10


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Mini | Fiat 500 or similar
Reviewed: Mon, Feb 4, 2019
“Overall ok - many hidden fees”
About Firefly: 8.0 /10
The hidden fees were not as expected, and quite disappointing. Additional service fees and holds on a credit card seem to be extreme. A credit report check or something less related to almost $1,000 in holding fees is too large - even if they are typically returned. The parking details in the specific area were not as clear as well.


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Mini | Fiat 500 or similar
Reviewed: Sun, Jul 15, 2018
“Amazing experience with Firefly. Will rent from them again.”
About Firefly: 9.6 /10
Like: The car was amazing. It happened to be old, but I didn't mind
Dislike: I didnt like that I couldnt renew my car for additional days without coming back.

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