Awsome

On the car: the touch screen/media center was not very responsive and possibly broken in some areas. I was extra charged for fuel and time, which I disputed, but QREQ service staff made sure it was settled.

I am very impressed with the QEEQ service staff; the extra costs (from Budget) were investigated and explained by them and eventually settled to my satisfaction.

The person handling our check in was fairly slow and made an inappropriate comment. However, the vehicle we received was a Kia Soul, a nice upgrade from what we booked and a fantastic driving experience.

We had several reservations canceled before we were able to depart on our trip. QEEQ staff were very helpful and the refund process was among the best I have experienced. I expect to be using QEEQ as my preferred car rental provider.

The car was not washed properly while pickup

See next comment for the initial problem. The person at the pickup location had me call budget customer service, which was awful. I could not hear the representative, who occasionally just said things that were read off a card ("there is no note for that specific situation", which, as a standalone sentence, literally doesn't mean anything). After speaking for several minutes, I offered to send the email I received. I was told how to do so (only telling me the case number after having sent it once) only to be then told that it would be reviewed in 3-5 business days. I received an email the next day answering questions that were not in any way related to the issue I discussed at length on the phone and saying that the drop off location said I'd returned the car without fuel when I still had the car. This was incredibly bad service and makes me think that the entire customer service operation is purely scripted and not worth bothering with. I held budget as a preferred service before. Not any longer. The man at the counter at the pickup (Lee Kirstein?) was wonderful, called his manager to fix the issue, and made the whole thing possible

Like: I like that I was able to get a good deal and the Manager of Budget let me keep the deal I got even when they found out I was given an international rate!
Dislike: I was given an international rate and Budget almost did not honor it because I do not have an international passport or id! I had no idea i was given an international rate and that you are based in Ireland! I almost lost my reservation! They initally wanted me to cancel and request for a refund from you guys and rebooked thru them without guarantee they can give me the same car and definitely not the same rate! It was so inconvenient i had to prove my innocense and they eventually let me keep the same deal thanks to the manager!