Excellent

Had to change car on the second day, first car got a flat tire. Changed at another location without any problems other that Budget system update.

Initial car given was not cleaned. Second car broke down. took 6 hours to provide replacement car then wrong class of car.

Credit card charged £130 with no explanation why Car not available on pick up , so was given another, which was OK, just took a while to get the paperwork sorted

It was a great vehicle brand new only had 100 miles on it the sad thing is we were renting a vehicle to go to a beach house for a week when we pick the vehicle up I tell us how brand-new it is and that you can't have any pet hair or sand in the vehicle and if they find any you're going to have to pay $250 can you imagine my face if that moment when we're going on vacation to the beach and I'm taking my two little dogs with me I felt like I couldn't even do anything in this vehicle it really been the whole trip out not happy whatsoever:-(

The counter staff on collecting the car were thorough but slightly short on informing us to check the car for damage before we leave & what petrol was in the tank, but I went back and he was pretty good with the paperwork & sorted it quickly, On returning the car the young man was BRILLIANT, helpful & thorough and moved us through as quickly as possible, shame I didn't get his name but definitely a great man.