Expensive one way fee

surprised at the ease of pickup, no over the top sales advice, full take over instructions given. Customer service was excellent no quibble when asked for a lift to catch our ferry.

Booking was easy straight forward and clear.

The car was booked for 1pm. We arrived at that time to find a huge queue at the counter, and a large number of frustrated customers waiting near the doors. It took ONE HOUR to get to the top of the waiting line. At that point the Budget staff member told me that I would have to wait for the car as not enough cars were available! I now realised why so many other customers were very angry and waiting also. When I complained about this I was told that my pick up time was 1pm and it was now 2pm. I replied that I had to wait in the queue for ONE HOUR! He told me I would need to wait for the car "10 minutes". As it turned out we had to wait ANOTHER HOUR before we were called to collect the keys!!! We had to wait with our children for a total of TWO HOURS before we got the car! This is despite the fact that we had prebooked the car. Very poor service! The Budget staff clearly could not cope with the demand.

Easy booking, would do again, but not with Budget!

Staff were good but needed more information on where to drop off car as hard to find and had to ask directions twice from staff at airport. The sat nav wasn't satisfactory and couldn't find my final location despite having full address including post code, additionally it needed up dating. In the end we ended up using google maps to get us there and back. The staff at budget however had no issues giving me a refund so good staff.

smooth and easy to use.

The budget car rental to charge us for more upon arrival. We asked about what charge it is. The staff simply say that the charge is caused by ‘he didnt know what it is’. we argue for like 10 mins to get that settled. And they will ask you for add-on insurance. They will tell you that your package does not cover the damage of the car. But actually i have already buy the AXA package at easyrentcar. So, simply ignore them! The staff at the pick-up site even asked us to stand under the sun for 30 mins to wait for the car to be washed. And after we get the car, he gave no advice or instruction on using the car. I found many clients didnt even know how to start up the engine. The car is quite dirty. Food remains and rubbish in the drawer. We reserved the chevlort spark but eventually give us a much later Mazda. you can never guess what car budget is going to give you, so simply book the cheapest one.

Many discounts. Free cancellation. Easy to use. Will definitely use again!

Counter takes too long for line up. It wasn’t the car I picked and the guy didn’t not tell me until I went pick up the car.