I want to specifically praise Sicily By Car. Both picking up and returning the car was very quick. The staff at the counter and the return area spoke decent English, were efficient, and friendly. Compared to another company I used in Florence, the experience was worlds apart. The deposit refund only took 2 days.

Convenient car pick-up at the airport with a good selection and great prices.

Long waiting times at pick up and sat nav did not work- still trying to get a refund despite complaining on drop off and providing photo evidence. Rip off!

I asked for full-full petrol, they gave me half a tank. This is unacceptable. 45min pick up queue is also unacceptable. There are tech companies that let you unlock your car with an iphone, and not speak to anyone. I'm not saying we should expect this from every car rental company, but I still cannot believe how much paperwork we have to fill out and that it takes 8-10 minutes for every person to collect their car. They need to improve their processes otherwise they will lose market share to tech-companies (Virtuo).