Dislike: Long wait time: took nearly 2 hrs from checking out the vehicle at the Houston Hobby airport to the shuttle bus to having an available vehicle before drive-out.
Wait time was close to an hour, but the srvc rep gave a free upgrade.
B.Nguyen
United States
Reviewed: Thu, May 31, 2018
About Dollar:8.0/10
Like: Good rental rate and free upgrade for the long wait time. Dislike: Long wait time: took nearly 2 hrs from checking out the vehicle at the Houston Hobby airport to the shuttle bus to having an available vehicle before drive-out.
Like: The purpose of my trip was to connect with family to start planning a family weekend for 2019. It was a huge success and the Versa had excellent gas mileage, which made it all the better. Dislike: Too short :-(
Like: Sholanda at your DesMoines Location was especially helpful and awesome. I watched her interact with another (older) customer ahead of me..and she went out of her way to make sure everything was understood..including how to exit the airport and assisting in directions. I felt it was above and beyond what I normally witness or experience at any rental type situation. Sholanda is a true asset to your company.
Like: if travelling thru-out floria, buy the express pass offered. so many toll, so many headaches
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Wait time was close to an hour, but the srvc rep gave a free upgrade.
Dislike: Long wait time: took nearly 2 hrs from checking out the vehicle at the Houston Hobby airport to the shuttle bus to having an available vehicle before drive-out.
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