Stress free rental

They tried to upsell hard on insurance which tainted my experience

Good

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staff at Alamo where extremely pleasant and friendly and very helpful

We arrived at the rental station after a late flight with the family and young kids. There was only one staff member and 2 other customers joined the line with us. But the guy was chatting up the two female friends that had come to visit him at work for over 20 minutes whilst ignoring us and other customers. Eventually a colleague arrived and was able to serve the customers. When it was our turn they tried to give us a 5 seater despite us booking a 7 seater as there was 6 of us. The guy had given a free upgrade to a group of 4 girls in front of us and given away the last 7 seater. So they had to then arrange to get one delivered from a different depot. The lady serving was helpful but the whole process was slow and unacceptable given that it was late and pretty quiet.

Straight forward booking process, good price and fair cancellation etc terms.

Like: Staff were very welcoming, helpful and chatty. Knowledgeable about the car and happy to answer and questions or concerns. Car was slight upgrade from original booking and was of very good standard.
Dislike: Only two members of staff working through a busy period whilst I tried to hand the car back. Too busy to see everyone waited 20 mins without being served and was coming close to missing my flight. Gentleman quickly served myself and another man dropping the car back, took the keys asked if everything was ok, and said deposit would be back with us. Bit disconcerting as would have liked to check the car over together to ensure nothing done to vehicle afterwards and ensure I get my deposit back. Having said that, the staff were extremely busy and rushed, customers were stood in the sun and being typically British and impatient so I understand the reasons but will check to if my deposit has been received. Overall as a first hiring experience, very good - Quick easy and value for money, would use again but could do with more staff to ease wait and stress on staff at busy periods.