Initially positive - watch for additional charges!!!

Car not in particularly good condition. Inside of the windscreen was incredibly smeary - not ideal when driving at night with oncoming headlights meaning you couldn’t see much at all.

Buen trabajo del personal en el mostrador, atento eficaz y muy simpático.

フロントスタッフさんがとても親切でしたが、ドアが少し凹んでた！　運転に問題はなかったが、事前に説明欲しかった！　ドアのロックができてない時がありました！

他社よりも安心できます！これからもよろしくお願いします！

When we received our paperwork from easyrent it stated that we could collect the vehicle at either the Hertz or Thrifty desk in Palma airport. When iI approached the Thrifty desk the operative Rita advised that I couldnt collect it here (despite wearing Hertz labelled clothing). I showed her the paper work that clearly said that the vehicle could be collected at either Hertz OR Thrifty, be she insisted that because there was a Hertz image on the paper work that the vehicle could only be colelcted at the Hertz desk. This continued for ten minutes of so and she eventually relented but told me in no uncertain terms that they wouldnt normally do this and that they were doing us a favour. I dont know if the paper work or the operative was wrong, either way it added undue stress to the process.

Great customer service didn't have to wait. Would defiantly book with you again