Time consuming

The vehicle provided was a hybrid although the hybrid option was not explained so did not use. The car upgrade was very satisfactory

Excellent

Biggest issue was it took two hours from arrival at the rental location to driving out. It was boiling hot and there were literally hundreds of people waiting in the sun. They used a ticket system when I arrived they were serving 134 and I was given ticket 207... 73 cars! When I did get the car it had damage to the door frame which meant it whistled at speed (The door frame had a large crease in it at the top near the sunroof)

Tricky one but... I specifically chose a Renault Espace from OK Rent a Car overloads of Peugeot 5008's... But when I got there they gave me a 5008... with 7 seats up you cannot get ANY significant size of luggage in (Hand luggage only behind the third row seats)

Pesima atención al cliente, personal totalmente desmotivado y sin ganas de trabajar. La simpatía brilla por su ausencia entre sus trabajadores. No lo recomiendo para nada. Y aún no me han devuelto la fianza que supuestamente devolvian el mismo día de la entrega del vehículo.

This was the worst car hire experience of my life. Dreadful service and enforced extras tripled the cost.

Query already raised about a fuel tax payment

As above