“Société très sérieuse, pro et réactive. Je recommande fortement!”
About Alamo:10.0/10
Société très sérieuse, pro et réactive. Je recommande fortement!
Nous avons eu un problème de vandalisme durant une nuit et le lendemain matin la société a procédé au remplacement du véhicule immédiatement et nous à même sur-classé.
“Excellent customer care, beyond the call of duty !”
About Discount Car & Truck Rentals:9.0/10
The staff welcomin gme was extremely helpful, and upgraded me in order to ensure that a small error on the part of DISCOUNT Location (the adress in the voucher was not the one for the actual car pick up) did not require me to spend time travellin gto the other rental station
“Voiture agréable mais service restreint. Restitution sans engagement du loueur!”
About Dollar:7.0/10
Personnel peu disposé à donner les informations nécessaires, notamment quant au retour de la voiture fait un jour férié. C'est le gardien du parking qui nous a finalement donné la solution. Un autre client venu prendre une voiture n'a pu le faire.
“Its Ok for one time, but I am never renting from here again”
About Discount Car & Truck Rentals:5.7/10
The car was provided with a slightly deflated tire on the front right which the gentleman at the service helped us fix , a bit, by inflating it.. but the car was showing us the warning message for low tyre pressure.We were told that since the tyres were changed , it was natural . I understand that it might be the case, however noticing such a message in the middle of your trip can be scary.
“Everything went very well except with the vehicle itself : no full gas, smell was terrible”
About Discount Car & Truck Rentals:8.0/10
Problems with the vehicle : terrible smell when turning the fan on (we had no choice to turn it on as it was raining...), The gas was not full as it was supposed to be because they had too many reservations on that day (it is really hard to gage how much you put to get the same level as when you got the car). And it was dirty inside... Not the best experience with the car. Besides that, very nice staff.
“The Provided Location was Totally wrong. I didn’t find any sign of Rental company in said location.”
About Discount Car & Truck Rentals:6.3/10
Counter Person Try to sell Insurance despite of Information that My Credit Card Already Provide Insurance. I had to wait Around 30 minutes in order to Drop the Car Because Nobody was In the Counter.
Location was advertized as in terminal location. However, after walking everywhere inside the terminal, found out I had to take a shuttle to an off airport location. I dont mind taking a shuttle, but pls do t say it is in terminal when its not!
I had to do a lot of mileage and was given a BIG Jeep instead of a regular car. It ended up costing me twice the amount of the rental in gas for a one-day trip. I was supposed to pick-up the car at 9AM, but I ended up finally getting on the road around 10AM, even though I was second in line. Also, they didn’t accept night drop-off so I had to come back after 9AM on the Monday morning, having to re-arrange my work schedule. This was one of the worst car rental experiences I had.
Every car is different. Staff need to show or explain all the basics of car, such as adjusting the seats, side mirrors, hand brake, lights, turn signals, pumping petrol etc. I was left alone to figure out on those items mentioned and takes quite some time. And the car was parked in front of the exit and the car behind have to wait whilst I am checking and figuring out all those items.
However I am impressed by the efficient process of the car return in Toronto Pearson Airport.
About QEEQ:10.0/10
The booking process was smooth. I don't have any problem. I didn't get the chance to see how the price protector works..hence I can't comment on it's usefulness.
Pick up location requires shuttle to get to, very inconvenient and difficult to find, especially after travelling long haul with young children and many bags. Extra time required when returning vechicle, difficult to get to especially with construction and traffic on highways. Very easy to underestimate time required to get to location, drop off car, await shuttle, transport to airport, and make check in. Rental location should be at airport site. Although rental was fine, I will avoid renting again from this location due to the excessive time and difficulty accessing, especially if flight lands late in the evening.
Discount should really improve on the pick-up process! We waited over 30 minutes to be picked up at Montreal airport (they promise the shuttle is every 20 minutes) worrying nobody would come because the number you call is only an automated message.
The car wasn't ready and wasn't cleaned properly although we were about an hour late to pick it up due to airport and pick up shuttle delay. We were luckier on drop-off though!
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Dee
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