“Récupération et restitution du véhicule à l'aéroport, idéale avec une équipe compétente”
About Hertz:10.0/10
Nous avons attendu longtemps pour récupérer la voiture compte tenu de l'affluence.
J'avais dû retourner à l'agence pour changer la voiture car surclassée, elle ne correspondait pas aux besoins. Consommation trop élevée
Mais l'équipe très réactive et à l'écoute
It was extremely frustrating that your website allowed me to book a pickup truck from a location that doesn’t have pickup trucks. I even called to confirm, and though only a robot answered, it did say my reservation was confirmed. It was a major inconvenience for me.
That said, the staff at the location were empathetic, understood the gravity of the situation, and genuinely did the best they could to rectify it.
Got an upgrade on my car because I'm a Gold Plus member which is good.
The service was easy and great.
But they've charged one extra day of me and I needed to call they to undo that, so this made the experience not to be 100%
Although staff at the pick up location was professional and friendly, they were understaffed. Also, unfortunately there wasn't any small cars left for me, I had to go with a mini van, not very eco friendly...
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Imed Brh
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