MONTREAL CAR RENTAL REVIEWS

The car given to me was smaller than expected. I paid for an intermediate vehicle and received a hatchback.

Courteous, friendly, informative and hepful staff/service.

All good.

Waiting 40 minutes for a car.... if you ask a departure time, it's because we are planning on going somewhere at a certain time. And get answered by the lady at the counter: If you wanted me to be there at 2PM at the counter, I would not have your car at 2h35... What the hell is that answer??!?! I will never rent a car there anymore.

Very good value

Excellent!

Upgraded at the kiosk to an electric charge because I was told 1. Car has a range of 600km -- False, the car actually had a range of 450 km 2. Car is currently 50% charged -- False, the car was less than 20% in charge. I waited ~90 mins, to pick up the car. When I got it, it was undercharged and didn't have the range specified by the employee at the front desk.

Tip top quick pick-up and return I'll be back !

Price is right and good website !

The insurance on the car was expired. There is no way to return the car after office hours

I chose the option to have a full tank on pickup and that I would provide a full tank on drop off, however, the representative at the counter said it may not be full on receipt, but that I only had to fill the gas up back to the level at which I received it, which wasn’t the problem at all. The problem is that I received the car with an near-empty tank and the gas light on the dashboard was on, forcing me to find the closest gas station immediately after receiving the car. It’s also difficult to fill it up to the exact amount of usage that would drive down the fuel to an empty tank the way I received it (and frankly, it’s a lack of courtesy and respect), so I end up returning the car with a quarter full tank (which is 25 times the amount I received it at), therefore overpaying for gas to the benefit of Discount (or the next customer). When I returned the car, I expected an inspection process as described in a poster on the walls of the Discount office, but no one was at the designated return area to receive the keys and inspect the vehicle. Instead, I parked, walked to the office, and gave the keys back to the counter at the office, the rep took them and let me go, without questions and without even checking the car. This probably explains the empty tank to begin with, as I imagine no one inspected it on its previous return either (if my experience was any indication).

Discount did not have the type of car I ordered for. Instead they gave me a small hatchback which could hardly fit 2 people. I had to again for the next day for exchangig the car. Although they started my contract on the actual time alone with the insurance. Overall it was a delay of 14 hours to receive my actual car.

The service of the counter staff was horrible. The person does not accept my canadian credit card because my driving license was french. This forced me to pay with my french card and to buy a supplement for the insurance whereas I am covered by my canadian credit card... Moreover, the car was smaller than requested through the website.

the car was smaller than requested through the website.

We had to wait long to pick up the car, the staff wanted to give us another car with 6 seats when we booked one with 7. When we were on our way we noticed something was not going right (the tires were very swollen). Also the inside was not clean and we could find trash from the last customers.

Quick and easy

It is always longer to get a car at this location but the staff is really nice.

Awful!!! Really awful experience preicne! The staff lack competence and always make silly mistakes

We did not wait for too long it was just the normal waiting time and very good service at the counter.

It was simple and smooth, really nice service with very good price.

Awful staff, not helpful, scammy

I booked a standard car and get a YUKON XL- because they did not have anything smaller and consequently spent about $75 extra on gas! Very disappointed and hope that I will be refunded for the extra gas

very good car, service ok, once I knew exactly were the desk was, and taht it was Dollar's desk !

The balance system of the car had a problem and We didn't feel safe during our travel. The counterman was very slow and he didn't consider the time of the customer.

This is a good succursale and the people are very effective.

There was no real difference in the rental rate between your rate and what I would have gotten at Hertz, to my surprise and disappointment.

They do not have car ready , and made me to wait more than an hour to wait . For return , some accident happen in their facility and blame me and the process is on going.