Completely dishonest. There was a scratch on the rim, can't say for sure it was me or if it already was there, and they were going to charge me over 500 euros. It was explained to me that because the car had a sport package, I just wanted a basic cheap car, the rim was expensive. Not believing the employee I asked to see the breakdown of the cost, all of a sudden the price was 200 euros plus a bunch of hidden fees, such as a 60 euro administration fee?! well this is happening, he is talking in Portuguese to his co-worker and I can not understand what they are talking about. I really feel like I got swindled. DO NOT use - there are a lot of different car rental companies that you can use
i booked Mercedes class A but I got MiniCooper Clubman, which was even better due to larger cargo space. Counter staff on pick up was excellent, and on return too. They both spoke fluent English, which helped a lot.
September 25, 2019 to October 7, 2019. Entire rental process went very well. Not one problem and staff were great. Great rental location with clean facilities and cars. Rent from them with confidence. I have traveled to over 20 foreign countries and never had a better rental experience.
Larry
“Had to walk there twice.
Received a car with small damage to the body .”
About SURPRICE RENT A CAR:3.7/10
Service was terrible. The first time I went there I had to go back to the airport to get my wife. Afterwards my wife was not needed because she wasn't the driver .
The only thing I would recommend is to advise customers of the gas station locations for fill up on delivery dates. Other than that, it was an easy and pleasant experience to deal with this rental agency, to date.
Très long moment pour récupérer la voiture. Et après fait les papiers pour prendre la voiture il nous l’ont donner sans l’avoir vérifié avec nous. Je n’ai pas contrôlé et quand je l’ai retourner après un jour de location le pneus arrière était déchiré. Problème ou la voiture avais lors que je l’ai prise. Je vous conseille de regarder lors de la prise en charge care ils n’on pas le temps. Si vous ne le faite pas vous risquer comme moi de payer le dommage meme avec l’assurance
“Wouldn't be a surprise if I didn't use Surprice auto again.”
About SURPRICE RENT A CAR:7.0/10
My wait was over a hour long. The car was not the car that I had picked. The car did not have keyless entry that i found ridiculous. No shuttle was provided from the airport or to the airport. The best thing was the price.
Excellent car for a great price. We arrived early and were unable to get the car and the counter person was unhelpful and disinterested. We had to come back a couple of hours later to get the car on the time we scheduled it. Would have expected some help
bon véhicule , recuperation assez rapide , seul problème apres mon depart de l'agence j'ai remarque le reservoir d'essence presque vide ,retour a l'agence faire le plein , park auto trop petit !
You need to make pick up instructions easier to access and understand. Couldn’t find where to collect the car for several minutes - wasn’t anywhere on the voucher.
I got charged 95 euros to drive in Portugal.
First they charge me.
I would like some of explanation.
I told them everything was payed for,they to discuss it with the rental company.
About QEEQ:10.0/10
Like to know why I got charged 95 to drive in Portugal.
Told them everything was payed for.
They told me to discuss it with the rental company.
“EasyRentCars, je conseille, Goldcar revoir votre personnel”
About GOLDCAR:8.7/10
Nous avons réserver notre véhicule sur internet, donc très facile et prix très abordable (pour Porto Portugal).
Cependant à notre arrive au guichet, la dame nous a proposé une assurance que nous avons refusé (l'ayant déjà sur ma cb) elle nous a donc donné une voiture en très mauvais état, avec des croix partout sur l'état des lieux, et en nous disant bon courage!! Bref elle se foutait de nous. Nous avons alors entamé un processus de négociation pour pouvoir enfin au bout de 3/4 d'heures avoir une voiture digne de ce nom!!
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