12 Car Rental Brands in Porto, Portugal

Reviewed: March 20, 2020

Everything was good, but at the counter the staff could not find my reservation for a long time (approx. 10 mins), also deposit was a little higher than I expected (approx 900 EUR, I expected 500-600 EUR, but it was returned in full finally). The car was clean and in good condition.

Reviewed: July 24, 2019

Originally Hertz (on behalf of Thrifty) tried to give us a car much smaller than we paid for. After complaining we were given a larger car. The customer service person was very pushy with an insurance sale (an extra 120 euros we were not expecting) despite the fact we had bought insurance from you in advance. The cs person did not exlain anything to do with the car - where lights were, indicators etc as is normal. The language of the dashboard was left in German which was very confusing. A poor experience.

Reviewed: September 5, 2019

Très long moment pour récupérer la voiture. Et après fait les papiers pour prendre la voiture il nous l’ont donner sans l’avoir vérifié avec nous. Je n’ai pas contrôlé et quand je l’ai retourner après un jour de location le pneus arrière était déchiré. Problème ou la voiture avais lors que je l’ai prise. Je vous conseille de regarder lors de la prise en charge care ils n’on pas le temps. Si vous ne le faite pas vous risquer comme moi de payer le dommage meme avec l’assurance

Reviewed: July 10, 2019

Près de 30 minutes d'attente pour prendre le véhicule. Du personnel sur place mais une impression de désorganisation et d'énervement. Régulateur de vitesse du véhicule HS.

Reviewed: August 8, 2019

great car, excellent service provided, our car had to be towed due to a fault with the airbag and they were great and arranged for us to pick up another car pretty straigh away with no issues.

Reviewed: November 10, 2019

Everything was OK

Reviewed: September 11, 2019

i booked Mercedes class A but I got MiniCooper Clubman, which was even better due to larger cargo space. Counter staff on pick up was excellent, and on return too. They both spoke fluent English, which helped a lot.

Reviewed: September 10, 2019

La voiture ne correspondait pas au VOUCHER: VOUCHER = Mini COUNTRYMAN Reçu: MAZDA 2 Attente de 20 minutes pour la navette à la sortie de l'aéroport.

Reviewed: July 21, 2019

The car didn't exceed my expectations because I hired online a small SUV and when I got there the car was a small hatchback, but this could be Easyrent's fault....The staff was very good and very respectfull. The only complaint I have about Sadorent is that I paid an extra 30€ to deliver the car before the opening 4h30 a.m and the member of staff only turn up at 4h50.

Reviewed: September 8, 2019

Would recommend. Nice staff

Reviewed: September 4, 2019

All good

Reviewed: September 7, 2019

bon véhicule , recuperation assez rapide , seul problème apres mon depart de l'agence j'ai remarque le reservoir d'essence presque vide ,retour a l'agence faire le plein , park auto trop petit !

Reviewed: September 3, 2019

Long time on pick up

Reviewed: September 6, 2019

Nous avons réserver notre véhicule sur internet, donc très facile et prix très abordable (pour Porto Portugal). Cependant à notre arrive au guichet, la dame nous a proposé une assurance que nous avons refusé (l'ayant déjà sur ma cb) elle nous a donc donné une voiture en très mauvais état, avec des croix partout sur l'état des lieux, et en nous disant bon courage!! Bref elle se foutait de nous. Nous avons alors entamé un processus de négociation pour pouvoir enfin au bout de 3/4 d'heures avoir une voiture digne de ce nom!!

Reviewed: August 3, 2019

Attention, cette compagnie essaie de vous vendre l’assurance en disant que la carte présentée n’est pas une carte de crédit. Étant en possession d’une carte visa premier, avec un plafond largement au dessus de la caution et ayant un solde sur le compte au dessus également, il a fallu que j’insiste pour essayer ma carte (qui bien sûr, a fonctionné) pour ne pas payer une assurance supplémentaire qui m’aurait coûté plus cher que la location. De plus, j’avais réservé pour 9h30 la voiture et à 10h09 lorsque j’ai finis les modalités, la voiture était encore en nettoyage. J’ai attendu 7 minutes de plus et ensuite, j’ai dû vérifié s’il n’y avait pas de rayures, donc 15/17 minutes perdues en plus de celles déjà perdues. C’est dommage.

Reviewed: June 28, 2019

The staff tokk 45 minute to.pick uo.in the airport. Car was not clean. Adresse diffucult to find in the GPS

Reviewed: September 3, 2019

Fast and efficient

Reviewed: August 16, 2019

I asked for a small car and that's what I got so I was okay with that and the condition of it. However i paid over £300 online with waiver insurance but then paid over £300 again for waiver insurance at turisprime complete rip off would rather crawl on my holiday than us them again. Customer ( counter) service completely stuck up we keep you open and pay your wages if customers like us don't book with you, you would be looking for new jobs. Euro car rental way better which I will be using next time and would recommend others too as well!!!!!!!!!!!!!!!!!!!

Reviewed: October 27, 2019

Good provider

Reviewed: May 7, 2019

Lovely man at the counter, gave us a slightly bigger car than we had booked as he thought it would be easier as i had a bicycle and it was a brand nee car so was lovely. Explained the toll road process, didnt force insurance on us like some agencies have in the past. Very happy.

Reviewed: August 27, 2019

Gros problème : pas de disponibilité du véhicule réservé!!!! Le cabriolet s'est transformé en MINI Clubman. Décéption totale pour ce week-end ensoleillé, en amoureux !!!

Reviewed: May 11, 2019

Europcar could not provide the reserved SUV. The first female counter staff told me that the reserved car was not returned by the previous car hirer. She then recommended a BMW X6 with additional cost Euro 300 per day but it was on promotion on that date that it was reduced to Euro 200 per day. I refused her recommendation. After about 15 minutes, she said there was only one car, but not SUV, was available. I checked that it was only a four doors car. I therefore complained the bad service of Eourpcar. Later a male duty manager came to me and said my reserved SUV was broken down. It was the different explanation to the former female staff. He was fooling around about 10 minutes and approached me again that a 7 seater car could be provided to me. He leaded me walking around about 5 minutes to find the car but he did not exactly know where it was. I waited at the office for about 5 minutes again. Eventually we checked the car and I accepted. A very unhappy experience with the service of Eoropcar. I will never hire car from this worst company again no matter go to where and will tell my friends not to use this company as well.

Reviewed: June 17, 2019

Long wait to receive car. No option to check for damage yourself. Upsold at every opportunity. Lots of hidden fees and high taxes. Overcharged in return. Overcharged for additional driver refueling and an extra day. Manager acknowledged mistakes and no resolution has been met. Terrible experience.

Reviewed: July 8, 2019

Thankfully they switched me to an automatic for free and I got a GPS and Bluetooth

Reviewed: June 30, 2019

Car had warning lights come on almost immediately, forcing us to bring the first car back to Europecar. Both cars had extensive exterior damage (scratches, small dents, pieces broken off) that had to be documented before leaving the location. Second car was missing the cargo cover that hides contents of rear area. The counter person at Europecar used many "scare tactics" to try to persuade me to buy their insurance even though I had already bought insurance through Easyrentcars.

Reviewed: August 26, 2019

Staff amazing in downtown Porto when I returned later in the day . Saw that I was pregnant and fast tracked me. Thank you.

Reviewed: June 27, 2019

Nous n'avions pas remarqué que la réservation était prévue pour 12h et notre vol nous a fait arriver tôt le matin. La voiture pas prête et bien sûr pas d'autre voiture de disponible. Le vendeur nous a proposé une gamme au dessus entre 150-250€ (la blaque !). J'ai dû faire appel au responsable pour lui expliquer la situation : nous devions absolument être en fin de matinée à l'hôpital car maman ayant eu un AVC les visites n'ont lieu que l'après-midi. Si nous devions attendre jusqu'à 12h pour avoir la voiture, nous ne serions jamais arrivé à l'heure pour les visites. Bref, heureusement que le responsable était là car le vendeur au guichet n'a pas eu du coeur, rien, neutre et il nous a même dit "ce n'est pas une raison valable"... Ah bon et c'est quoi d'autre de raison valable alors si ce n'est l'urgence d'aller voir sa mère à l'hôpital ? Bref, service pitoyable. Plus jamais Hertz à Porto en tous cas !

Reviewed: July 20, 2019

I waited a long time to get the car they were short staffed

Reviewed: June 26, 2019

They got me a car with 75% declared fuel, but it was less than 70%. I gave the car with 75% so I lost money. I rented a full to full car! Not an eco car.

Reviewed: October 13, 2019

Excellent car for a great price. We arrived early and were unable to get the car and the counter person was unhelpful and disinterested. We had to come back a couple of hours later to get the car on the time we scheduled it. Would have expected some help

Reviewed: October 9, 2019

September 25, 2019 to October 7, 2019. Entire rental process went very well. Not one problem and staff were great. Great rental location with clean facilities and cars. Rent from them with confidence. I have traveled to over 20 foreign countries and never had a better rental experience. Larry

Reviewed: August 20, 2019

We didn’t get the car that we ordered. The car that was given to us was damaged. We had to pay 1200 € for caution

Reviewed: February 28, 2020

Fast and friendly. Like always.

Reviewed: August 14, 2019

Attention ! Assurance supplémentaire à prévoir sur place, lisez bien les conditions de ventes. Personnellement je me suis faite avoir comme de nombreux touristes, j'ai relu les conditions de ventes après coup, je n'ai toujours rien compris.

Reviewed: February 28, 2019

The car is in bad condition. I rent 4 door economic car, but receive 2 door fiat 500. Even worse, the car can’t speed up as expected. The cover for gas refill can’t close firmly which put us in dangers

Reviewed: July 15, 2019

The car is to small for my needs. Thats not the fault of CAEL or easyrentcars. Thats my fault. The location for drop off was not easily found on google maps for pick up or drop off. Calling ahead said the rental place opened at 6:30am, this was not the case and waited around until 7:30am when someone showed up. The staff was great and professional though. No complaints there.

Reviewed: August 22, 2019

Obligé de prendre des assurances supplémentaires sur place alors j avais déjà tout prit sur easy rent Véhicule en mauvais état Location pas cher au début mais finalement m a coûté plus cher avec surplus !!!!

Reviewed: August 6, 2019

La voiture que nous avons eu n'était pas en état de location : pneus lisses, voyant de sécurité allumé, pas de siège enfant, coffre enfoncé, etc... Aucune possibilité d'avoir un autre véhicule.

Reviewed: November 10, 2019

It had been a pretty good experience and the hand-in moment.

Reviewed: December 18, 2019

El personal super atento, el vehiculo estaba en perfectas condiciones, no tenian el modelo reservado pero nos dieron uno superior por el mismo precio. La recogida tardo un poco más porque justo acababan de abrir el mostrador y había cola, pero la devolución fue instantánea, sin problemas, todo facilidades. Para repetir.

Reviewed: September 29, 2019

My wait was over a hour long. The car was not the car that I had picked. The car did not have keyless entry that i found ridiculous. No shuttle was provided from the airport or to the airport. The best thing was the price.

Reviewed: December 13, 2019

De très bonne voiture mis a disposition,pris en charge et retour sans pobleme. bien

Reviewed: September 17, 2019

Service was terrible. The first time I went there I had to go back to the airport to get my wife. Afterwards my wife was not needed because she wasn't the driver .

Reviewed: October 1, 2019

Fast, friendly and efficient.

Reviewed: September 9, 2019

I got charged 95 euros to drive in Portugal. First they charge me. I would like some of explanation. I told them everything was payed for,they to discuss it with the rental company.

Reviewed: February 25, 2019

Best place to rent a car.

Reviewed: February 8, 2019

I hated it, they did not accept my credit card, because "there was not my printed name on the card". Then they would not accept my AMEX. Then luckily I had a spare card with sufficient funds. I almost lost my booking and would have a no-show. This rental company did not accept free driving in Spain. The car lights of maintenance turned on.

Reviewed: December 31, 2019

Unknown expenses were charged subsequent to the rent agreement, no invoice nor explanation were received.

Reviewed: October 12, 2019

Very good rental company, efficient and helpful

Reviewed: September 25, 2019

Completely dishonest. There was a scratch on the rim, can't say for sure it was me or if it already was there, and they were going to charge me over 500 euros. It was explained to me that because the car had a sport package, I just wanted a basic cheap car, the rim was expensive. Not believing the employee I asked to see the breakdown of the cost, all of a sudden the price was 200 euros plus a bunch of hidden fees, such as a 60 euro administration fee?! well this is happening, he is talking in Portuguese to his co-worker and I can not understand what they are talking about. I really feel like I got swindled. DO NOT use - there are a lot of different car rental companies that you can use

Reviewed: August 6, 2019

We had soms issues finding the contact person and shuttle at the airport.

Reviewed: September 14, 2019

Vous me avez fait paie une taxe de 29€ juste pour voir se le plain été fait, et sur mom contrat n'avez rien prévu

Reviewed: August 13, 2019

Le but est de faire payer la franchise,prendre des photos à la remise du véhicule

Reviewed: June 4, 2019

If the car exceed my expectation, i should have more information about the driving buttons. Just 5 minutes to be sure

Reviewed: August 23, 2018

Dislike: After two weeks of my rental my deposit still not in my bank account.