13 Car Rental Brands in Lisbon, Portugal

Reviewed: September 19, 2021

La atención fue buenísima y la información dada fue de mucha ayuda! Me hubiera gustado que el coche hubiera tenido líquido de parabrisas y la lámpara del aceite estaba encendida, de todos modos Lo recomiendo 100%

Reviewed: July 25, 2019

Personnel sympathique Seul déception: sur le cité de réservation était indiqué retrait et restitution du véhicule à l aéroport (et non navette).Dans les fait : pas de comptoir à l aéroport, mais une navette qui vous amène à 4-5kms prendre possession de votre véhicule. Embêtant pour restitution lorsque vous avez un vol de nuit par exemple, et surtout lorsque l on choisi un retrait et restitution à l aéroport

Reviewed: September 19, 2021

Long wait to get the car and first representative with whom I spoke (on Sunday 29 @20:30) failed to be helpful with an issue I had related to the deposit.

Reviewed: November 25, 2019

More then 50.000 miles on rhe clock Very noisy car Luggage compartment folded A lot of dents everywhete Fuel for 200 miles too much

Reviewed: April 24, 2019

Great customer service. I'd rent from them again.

Reviewed: April 24, 2019

The car was brand new but the engine was noisy and seemed to have trouble shifting gears even though it was an automatic and I was always driving exactly the speed limit. I was pressured into buying $600 in insurance for the one-week rental because they said that if there was even a small nick in the paint from a rock I would owe tens of thousands of Euros. The woman at the sales desk wrote down some huge numbers of fines that I would be charged. I returned the car with 600 km of mileage and in perfect condition -- but I had been pressured to buy a ridiculous amount of insurance. I will not rent from them again.

Reviewed: March 26, 2019

I rented a Mercedes A class. They gave me a KIA which according to Keddy/Europcar is similar. Probably first country in the world where a KIA is similar to a Mercedes. I paid for a Mercedes and didn't get it. They also said that your insurance would give me problems if I would have an accident so I needed to buy their insurance. Had to wait almost 2 hours before I was helped. Very bad!!

Reviewed: April 1, 2021

Staff is very welcoming. They made sure I had everything I needed. Very clean office.

Reviewed: February 28, 2020

Simple and efficient

Reviewed: February 5, 2020

Good

Reviewed: December 26, 2019

At arrival wasn't easy to locate the pick up point, apparently you need to go to the main Street outside of arrivals near the bus/shuttle stand (nothing to do with OK rentacar). Nevertheless the pick up van showed up while I was leaving the airport doors so it was quick to get to the stand (about 5 min drive). In the stand the pick up process was smooth and quick, only repair was the poor lighting in the garage and the car wasn't washed/vacuum cleaned. Got a Renault Captur, nice SUV with lots of space, adjustable boot space, sensor all around with rear camera, touchscreen display but only 5 manual gears (petrol - consumes about 6.5 L/100 km in mixed driving). Engine slow to respond when cold and when changing gears make a strange noise but pleasant to drive. Overall very happy with OK rentacar and the costumer service at front desk was good, especially when dropping off.

Reviewed: November 26, 2019

Nothing particular to mention. it was quite quick and efficient, would definitely recommend this company for Lisbon Airport. Only negative point is to find the shuttle at the airport, but nothing else to mention

Reviewed: December 24, 2020

Waiting time to get the car was excessive! All Avis preferred clients went ahead All booths were blocked by them “Normal” clients were served only after the preferred ones even if they have arrived after yo the counters area.

Reviewed: March 11, 2020

Good service.

Reviewed: February 25, 2020

The airport pickup desk was crazy busy, but i'd read that online before i travelled.

Reviewed: October 27, 2019

Efficient. Tried selling me extra insurance even though I already had full insurance. I politely declined and they were happy with it

Reviewed: October 8, 2019

Despite paying my booking fee upfront and not purchasing any extras/upgrades I still had Budget take an additional €93 after I had dropped the car off. They said fuel was full and everything fine. I would like to know what the fees they have charged are for!

Reviewed: December 14, 2020

The automated booking kiosk was not 100% operational.

Reviewed: June 2, 2020

Please please please check the tire pressure. This is the third time that it shows low tire pressure. I spent another 30+ at the repair fácil getting them to figure out how to fix the tire pressure. Everything else was great!

Reviewed: September 19, 2019

We had to wait 4 hours to pick up the vehicle. Very slow process. When i picked up the vehicle light on dash to add Blue. I brought this to attendant attention i was told i would to wait at least before they address it. It cost me 22.50 euros to fill up.

Reviewed: September 6, 2019

all went smoothly

Reviewed: September 4, 2019

I want to start by saying that this was the worse car rental experience of my life. I rented a minivan. It took over 3 hours of waiting in line before I could get the car. And, it was all downhill from there. On the second day, after our day trip, we were headed to Castro Marim. However, right when we were ready to leave, the minivan started showing me a "service required" light. I had to drive all the way to the airport to swap out the car for another minivan. Our trip to Castro Marim was delayed by 2+ hours and we didn't get there until past midnight. But that's not all of it, the 2nd minivan we got was even worse. About an hour into our drive, it started showing me all sorts of warning lights on the dashboard, including, "Brake System Failure", "Stop", and more. The lights in the entire car were flashing every few mins. It was really scary and traumatizing for everyone in the car. We pulled over multiple times and restarted the car (as instructed), which resolved the issue each time. However, when we got to our rental house, the car died right at the gate blocking other cars from getting into the property. We had to drag all of our luggage through a long path in the middle of the night. The next morning I got in touch with customer service, who arranged for a tow truck to pick up the car and a taxi to pick me up and drive me to Faro airport to pick up yet another minivan. This 3rd car had a broken sunroof shade and made our drive very uncomfortable. I chose to pay a premium on a car rental to ensure we would avoid these types of issues. However, that was not the case. I was in Portugal for 5 days with my family and lost about a day and a half because of all these issues with the cars. Again, this was the worse car rental experience of my life. I am considering posting reviews with my experience on the 3rd party sites. Contacted Alamo/Guerin multiple times but they have not gotten back to me.

Reviewed: August 6, 2020

The car was much worse than I expected. I do not see how a Fiat Panda is equivalent to a Fiat 500 (as booked). Made motorway journeys uncomfortable. I have booked three cars this summer and this was by far the most expensive, as well as the worst vehicle.

Reviewed: January 4, 2020

too much time spent in the pick-up process

Reviewed: October 23, 2019

The car had body damage but was safe to drive. It was clean and in good shape otherwise. The wait time was reasonable as there were a few people ahead of me. The drop was quick and efficient. Shuttle to the airport was quick. The office location was in a new spot but I found it easily following they're directions.

Reviewed: September 4, 2019

Foi cobrado um valor adicional na minha devolução e não tive nenhuma explicação. Gostaria do ressarcimento do valor

Reviewed: August 5, 2019

The Centauro location is terrible in Lisbon. Very small and bad location and difficult for pickup and drop off. The shuttle service is inadequate with only one to maximum 2 vans for many people who need the service.

Reviewed: March 25, 2020

The stuff did everything they could to sell me the full insurance. The only way to not getting full insurance was blocking 2.600€ of my card!!!!!

Reviewed: February 19, 2020

I had to purchase insurance because the deposit was too high (over 3000€)...so I paid double the price of the rent :/

Reviewed: November 21, 2019

auto a l exterieur de l aéroport, temps pour le transfert vraiment long, meme temps long pour le retour

Reviewed: November 20, 2019

Slowest pick-up service ever. I was the 5th one in the queue and I had to wait more than 1h.

Reviewed: October 22, 2019

The people at the pick up desk are rude and we wasted a lot of time at the office. Information as to where to wait for pickup was not clear and when I tried calling the number provided, there was no answer. It took a while before figuring out where to wait for pick up.

Reviewed: March 19, 2020

When I picked up the car I was 2 hours earlier because of a change of flight due to the corona problems. I did not get the car, but if I paid 80 euros I could take it with me! So I waited 2 hours. I brought the car one day later back then scheduled because my return flight had also changed, for this day they charge me also too much.

Reviewed: January 17, 2020

The guy on the counter without my approval has added their insurance that cost 90 Euro and told me that this money deposited for gasoline and tall payer. Also, he has hidden the contract behind the check-in document so I realized what happened only after I've returned home and money that was charged wasn't returned. Moreover, they provided a contract on Portugal so you where I tried to understand this contract and resolve the problem with the Goldcar I've realized in case I wanted to read it on the counter I wouldn't understand it. This is addition way how they increase the probability to "sell" you more extras without you confirmation

Reviewed: January 8, 2020

Staff were inflexible about early pick-up (even though cars were available) and tried to up-sell a more expensive package in order to have the car 1 hour earlier. We waited the hour, then completed pickup with a friendly and helpful staff member. Numerous add-ons, such as obligatory transponder for the toll highways, were unexpected - but the total amount was not excessive.

Reviewed: December 12, 2019

Staff was very pleasant

Reviewed: November 19, 2019

ok

Reviewed: February 17, 2020

Excelente servicio y vehículos en perfecto estado.

Reviewed: December 2, 2019

The car we had expected was not available so we had a free larger vehicle which was comfortable with adequate room. We could have had a bit more instruction on the workings of the vehicle as it had technology with which we were unfamiliar.

Reviewed: October 24, 2019

The car was in very good condition. The pick up process was smooth. I was welcomed by a very friendly employee. I was offered an upgrade to a Jeep Wrangler at a very good price, which I accepted. Overall I am very satisfied with the rental.

Reviewed: October 18, 2019

Nothing to say. It’s normal at the time we arrive they are lower on staff. Perfectly understandable.

Reviewed: September 30, 2019

All was good no prob picking up and returning the car.

Reviewed: February 17, 2020

very nice staff, even though english is not their first language, everything went smoothly (with google translate lol)

Reviewed: September 4, 2019

Amazing car amazing rental value

Reviewed: June 17, 2019

-Airport pickup scheduled for 1pm. They arrived at 1:45pm as they were "having lunch". -They were doing interviews at the desk. One girl, focusing on the application forms. -They did not have the car we reserved and attempted to give us a smaller car. -Had to pay €10 up front for car cleaning or pay more if not returned cleaned inside n out. -By the time we drove away, it was just past 4pm. Yup, 3hrs...

Reviewed: January 21, 2020

I waited for a long time than I expected. The staffs were kind.

Reviewed: January 21, 2020

I had to pay more for my car. They didn’t prepare automatic so i have to pay 25 euros more. Attitude of staff was good but the car was not good.

Reviewed: January 12, 2020

No, I got Ford Fiesta instead of Mini Unlike other companies, no one was waiting at the airport. They don't answer to WhatsApp messages. We had to call the office and wait 25 minutes.

Reviewed: October 12, 2019

Everything was good and fast. The service is excellent!

Reviewed: September 10, 2019

very friendly and helpful staff, great value

Reviewed: August 31, 2019

I was very happy with the quality of my rented vehicle and the service I received from Sadorent. They seemed very organized at the counter and got us on the road quickly.

Reviewed: August 30, 2019

Cas was very clean and new. The staffs were helpful and friendly. The price was super cheap compare with other company. We got Mini Cooper only 50€ for 4 days.

Reviewed: January 7, 2020

Need to answer the phones I arrived in the morning 0.8.30 no one there called phones 25 mins no answer then someone turned up no sorry nothing but the car return was very quick and hassle free

Reviewed: July 20, 2018

Like: The rapidity of the service. And to have come back sound and safe. Also to gave an insurance from AXA that covers everything. And a very good price.
Dislike: I wanted a Renault clio and got a similar Peugeot 207, an old car which was evaluated lower with another cie. Thankfully, we had a good drive! It was difficult to find the place. With the sign bravacar, you should have easyrentcars signs It was unfortunately that we could get from Bravacar the eToll with highways . Thank you

Reviewed: November 27, 2019

At the end, there was additional fee included in the receipt.

Reviewed: November 27, 2019

Overall is great, car is aware some , but the drop off location is quite strange, not clear ( they not sure whether in P3 or in the muticarpark as they are temporarily start to change the rental location. I spend more than 60 mins to figure out how to return the car in the right place, all the stuffs are busy,

Reviewed: July 6, 2019

Nous avions pris d emblée une assurance sur le site et lors du retrait du véhicule, l'hôtesse insistait lourdement pour que nous prenions une assurance locale en insistant sur le fait que nous aurions à payer la franchise en cas de sinistre alors que notre contrat précisait que nous serions remboursés de cette franchise...

Reviewed: April 25, 2019

The car I got given was an automatic (I asked for a manual) and the guy at the pick up point initially refused to change it (no other cars apparently). I had to cry (not that hard after a mad journey and faced with a long journey at 1am) to get it changed...suddenly there was a manual car.

Reviewed: November 19, 2019

A professional company.

Reviewed: August 30, 2019

the wanted car was not available, the car given was not comfortable to drive (Citroen c3 ). limited mileage was not made clear at time of booking

Reviewed: June 14, 2019

Dollar is not advertised at Lisbon, Hertz handle it 'under the counter' as their fighting brand. This is confusing when you are looking for the right counter. No issues with external CDW excess insurance. Did try and sell me an additional satnav when it is integral to the car (although not up-to-date with Portugese one-way streets)

Reviewed: January 18, 2019

The fact that Dollar is represented by Hertz, was not clear. On the Dollar counter there was a sign with a finger pointing to the left, however unclear that left meant the Hertz counter next door as opposed to a self service kiosk placed on the Dollar counter where you are supposed to introduce your RA no. or Vehicle registration no. and then proceed to the car park.

Reviewed: October 16, 2019

Everything was perfect excepts the fact that we’d had to wait for the company’s representative for another 30 minutes at the airport before we had picked up.

Reviewed: October 16, 2019

Smooth no complications and friendly English speaki ng

Reviewed: July 29, 2019

I think they advertise in bad intentions only to try to upsell you to a car you already should receive. This is unfortunate and deceiving practice by this company, I will never book again unless it's with a big name rental brand.

Reviewed: June 13, 2019

Great service and exactly what we wanted.

Reviewed: October 13, 2019

They proposed me a electronic toll syst for the car, i accepted and then the car was not equiped. I went to the counter aftwr the return of the vehicle ans they refused to refund me the money i payed for the system. Now i have to email the company to beg a refund because of their mistake... What a mess...

Reviewed: September 21, 2019

Cart pick-up takes too long. I schedule car for 2:00pm. When I show up at 1:00pm I was told that my car will be ready at 2:00pm. After waiting one hour, I wait another 40 min to pick up car. I think there are not enough people to manage all reservations on time.

Reviewed: September 18, 2019

Car was in clean and in a good operating state and performed well.

Reviewed: September 6, 2019

Not enough people for too many clients, it took too much time to get the car!

Reviewed: September 3, 2019

I would use this service again. They were informative and helpful.

Reviewed: October 7, 2019

I gave only 2 stars to the condition of the vehicle because the front tires were not in good condition, showing places with damaged rubber. Otherwise there were some scratches, but they were duly noted in the survey and there were no problems at the return.

Reviewed: September 18, 2019

We couldn’t find the representative, but she came after few calls and asking for her. At the check-in we purchased the toll (he said we need to pay around 15eur) so we can use highways. During check-out they asked me for another 20 EUR for the toll?! So I told her I already paid for it and she said that was just the activation of the machine (thats not what he said....) so if you plan this trip, don’t buy it at the counter, but at the post office. Might be cheaper...

Reviewed: September 13, 2019

The car itself was fine but on returning I had the car inspected. It was visually inspected and stated the condition was fine , the condition on fuel full to full it was confirmed this was fine on return. I requested as final invoice but the company stated it could not do this as there were road tolls to consider. It was stated that I would be email a invoice with in seven days. As I thought this never arrived and my bank statement shows I was invoice for £50 pound followed by £19 pounds. The £19 pounds I suspect was for road tolls the £ 50 pound was I suspect a spurious charge that the company are trying there luck on. This company if you look at there reviews have a very poor history of doing this but overall life is too short and its only £ 50 pounds . I will just have to be more careful in the future and not hire from the company again, As a overall review of how car hire operates car hire companies operate they request we sign for the condition of the vehicle , the vehicle is full of fuel and for any damages. Would it not be fair for the car hire company to also sign for this on return. I did ask for this but it was refused when I returned the car. Overall poor performance as £ 50 pound was taken from my account with no justification , no final invoice supplied and I personally think the company is just taking me for a ride but to be honest I can't do with the hassle of fighting it so I will live with it but will never use the company again - bit short sighted if you ask me. Any comment would be gratefully received and if you would like to justify the £ 50 was take as well as the £ 19 taken it would be an insight and we could take it from there

Reviewed: August 2, 2019

Customer Services rep was very rude at pick up. Tried to tell us we had to pay 417 euro for insurance or 1850 on our credit card bill. I had already purchased extra insurance. The car was full of scrapes and dents and he got aggressive because of our forensic pointing out of same. Drop off rep was very polite

Reviewed: July 12, 2019

I got better car then I expected. Instead of Ford Focus, petrol, I got Kia Sportage 1.6 l diesel. Economical and in very good condition. However, even I returned car with the full tank, today is fourth day that reserved deposit for the fuel is not released . Still waiting.

Reviewed: July 9, 2019

Our flight was late I try to contact via e mail, phone, Facebook, what's app with no answer. Phone number also incorrect on the booking. Customer service closes at 5 pm but no good when that's the only number to call. 2nd time I used. 1st in Porto airport which is one of my worst experiences ever. But Lisbon was by miles superior. Car did have lots of scratches etc... But all in the paperwork so OK.

Reviewed: June 27, 2019

terrible service,forced to take insurance at desk

Reviewed: September 11, 2019

The staffs were amazing, friendly and always willing to help despite being super busy. Everything else are beyond my expectation.

Reviewed: July 19, 2019

i was satisfied with the car and service. Pick up took to long because the first car that was presented was to small (we are a family of 6) This was resolved and for the rest everything was good.

Reviewed: July 10, 2019

Was late for the pick up. From you're website it says I would pick up the car and drop it from the airport, but instead they come pick us up and drop us off at the airport, which wasn't specified in the rental information.

Reviewed: April 18, 2019

Pick up at Lisbon airport was "pickup point" but I didn't know that and was looking for a desk. Luckily Global were looking for me and stuck around for 20 minute til they found me. Excellent staff, excellent service and an almost new car.

Reviewed: March 22, 2019

Pickup and dropoff locations are not clear.

Reviewed: August 28, 2019

The car was great...modern with sat nav and clean inside and out. The pick up process was DISGRACEFUL. We arrived at the desk at 9.45am to utter chaos and crowds of people queueing. By their own admission they had to turn around 300 cars that morning with only 6 staff on the desks. It took a full hour before our turn (the lady was lovely) and then another 45mins to wait upstairs while the car was being washed despite being told it would just be 5 mins. We had booked our collection for 10am so I asked why the car wasn't ready when it was 11.45am. The guy said it was our fault for not being there at 10am so they had given our car to someone else. Well excuse me but the reason we weren't there was the queue downstairs!!! When I asked him about compensation for the long wait he was rude and aggressive saying he had no authority(despite being in charge) to authorise anything and I should go back downstairs to speak to the manager. Back down to that chaos-I think not as he was surrounded by other angry customers the last time I saw him. It really ruined the start of our holiday. After a long flight and early start, waiting for nearly 2 hours is a disgrace. The return process was easy and took just over 10 mins. Suely if the company know they have a huge turnover then it is not rocket science to plan more staff!! So many angry customers...im surprised anyone uses them....I certainly wont again.

Reviewed: July 23, 2019

We had a great experience with Hertz in both Lisbon and Porto. Recent car and excellent service at the counter.

Reviewed: July 13, 2018

Like: Great car

Reviewed: August 20, 2019

Very professional.

Reviewed: July 25, 2019

I've got a brand new Nissan Micra from Drive on Holidays. It took some time to pick up the vehicle since th here was line. However the personnel is quite efficient.

Reviewed: July 23, 2019

Le service de navette pour l'aéroport au retour est largement insuffisant - nous avons faillit rater notre avion

Reviewed: July 10, 2019

The cost of the hire car was 125% greater than the booked amount agreed with full insurance. This was due to the rental company demanding Euro1900 deposit or Euro 242 for new insurance on top off the insurance booked. This is a complete SCAM and will be reported to the Portuguese customer complaints bureau.

Reviewed: June 20, 2019

The customer services is great there. That is why I rented from them again this time. However, the car I was given this time was not is great shape. I had to return it after the first day because the engine light went on. Thankfully I was close by to return it and they were great at helping me switch vehicles.