CAR RENTAL REVIEWS ON GOLDCAR IN LISBON

Staff were inflexible about early pick-up (even though cars were available) and tried to up-sell a more expensive package in order to have the car 1 hour earlier. We waited the hour, then completed pickup with a friendly and helpful staff member. Numerous add-ons, such as obligatory transponder for the toll highways, were unexpected - but the total amount was not excessive.

Easy!

Be aware of the charges! For this booking they charged me a lot of extras ( including out of hours at 11pm) that costed me more then my rental booking.

Gold car is hands down the worst crooked car company you can use. They don’t care about the customers whatsoever. All they want is to screw your over for extra money.

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The Goldcar insurance applied is very high.

Faultless, except no one to hand it back too but it was 04:00. Great Car, Great Service.

Great Price Simple Booking Process

When I picked up the car I was 2 hours earlier because of a change of flight due to the corona problems. I did not get the car, but if I paid 80 euros I could take it with me! So I waited 2 hours. I brought the car one day later back then scheduled because my return flight had also changed, for this day they charge me also too much.

As expected

You are very good in your job and almost everyone you have the best prices

Did not explained how to pay tolls in Portugal.

I like "rebook" feature.

Staff was very pleasant

Towards the end, the car indicated an Oil problem which was a bit disconcerting. Also, There are charges only my contract I don't understand nor were they explained (Premium Location & Smart return). And I don't understand the final amount charged to my card. There is no break up provided.

Horrible experience with counter staff at Lisbon Airport. Unfriendly, lazy, failed to provide information about the drop-off process, tried to manipulate me to buy extra insurance. Extremely unprofessional and would not use them again.

Goldcar informed me insurance excess was fixed at €1600 and this could apply even for the smallest of damage. They almost insisted that I take extra insurance for €300+ addition. Hugely disappointing, especially as the car we got had many many scratches and issues that I had to take 12 photos on pick up.

Excess circumstances Should be made more clear at time of offer and booking.

The car and service were excellent. The wait time at the airport was longer than I would like but drop off incredibly smooth. Highly recommended overall.

A great platform - can access top value cars really easily.

La voiture a ete fournie sans le plein d‘essence, je dirais aux 2/3. A l‘acceuil ils m‘ont indiqué qu‘il n‘était pas nécessaire de la restituer avec le plein (contrat de type Flex fuel SDR) et au retour j‘ai une facture de 35€ à payer pour le plein d‘essence. D‘autre part j‘ai un supplément de 24.39€ pour un véhicule diesel alors que je n‘ai rien demandé.

Terrible service pre pay for insurance they charge me again for something i did not ask saying that ins i pre pay doesn’t count for them. Rip off! Never again .Do Not Recommend at all.

They love money, not customers.

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The guy on the counter without my approval has added their insurance that cost 90 Euro and told me that this money deposited for gasoline and tall payer. Also, he has hidden the contract behind the check-in document so I realized what happened only after I've returned home and money that was charged wasn't returned. Moreover, they provided a contract on Portugal so you where I tried to understand this contract and resolve the problem with the Goldcar I've realized in case I wanted to read it on the counter I wouldn't understand it. This is addition way how they increase the probability to "sell" you more extras without you confirmation

Counter staff were doing their best but clearly needed more staff.